Clarification from the agency

This vacancy is open to the public. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Videos

The Health Technician (Telehealth Clinical) Advanced - provides high-level support and management of telehealth operations at clinical care sites, potentially requiring travel. Responsibilities include delivering telehealth competency-based training, supporting clinical telehealth encounters, and managing real-time telehealth events. The incumbent coordinates, installs, maintains telehealth technologies, and evaluates telehealth operations for performance improvement. They also provide technical support, schedule telehealth appointments, and handle various program support duties. Acting independently, the position involves preparing medical equipment, serving as a tele-presenter, managing clinical data for telehealth applications, and ensuring patient privacy and equipment maintenance. Additionally, the Health Technician participates in performance improvement activities, provides patient education, and addresses technical and administrative issues related to telehealth services, requiring minimal supervision and occasionally guiding less experienced staff and other duties as assigned.

Major duties include, but are not limited to the following:

• Deliver established telehealth competency based training for Clinicians and telehealth staff members.
• Support Clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice and functioning as an imager.
• Support clinical data for telehealth store and forward applications.
• Manage real time clinical telehealth events, providing established patient education and providing technical and administrative support of telehealth operations.
• Schedule simple and complex intra-facility and inter-facility telehealth appointments.
• Install, configure, maintain and troubleshoot technology and perform a variety of program support duties as assigned.
• Travel to cross cover Community Based Outpatient Clinics within the health care system's catchment area.
• Other duties as assigned.

Work Schedule: Full Time, Monday - Friday, 7:30am to 4:40pm
Telework: Ad-Hoc - as determined by the agency policy.
Virtual: This is NOT a virtual position.
Functional Statement #: FS-40628-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English.
• Education and/or Experience:
  • Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR

• Education. . Four academic years above high school leading to a bachelor's degree with courses related to the occupation.

OR

• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
  • (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
  • (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces

Grade Determinations:
For the GS-07 Health Technician (Telehealth Clinical), applicants must at least have 1 year of experience Equivalent to the next lower grade level (GS-06) as a Health Technician (Telehealth Clinical).

In addition to the experience above, the candidate must demonstrate all of the following KSAs:
(a) Ability to use independent technical judgment to analyze, evaluate and resolve problems.
(b) Knowledge of quality control and assurance procedures and principles of performance improvement.
(c) Ability to function effectively between competing priorities.
(d) Knowledge of proper maintenance and troubleshooting of telehealth equipment.
(e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
(f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
(g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.


Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: the work requires some physical exertion such as prolong periods of standing, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The incumbent may be required to travel between VA and/or Non VA Clinical care sites and posses a valid drivers license may be required.


Preferred Experience:

• HIPAA Knowledge and the understanding of HIPAA regulations for patient privacy.
• Understanding of medical terminology:
• Basic understanding of medical terms and procedures.
• Experience in patient-facing roles with strong communication skills.
• Familiarity with electronical health records; including data entry, record management, and ensuring accurate and secure documentation of patient information.
• Experience with Clinical Support.
• Experience assisting healthcare providers in a clinical setting.
• Proficiency in basic computer and medical devices
• Experience using and troubleshooting basic computer systems, including operating systems (Windows), productivity software (like Microsoft Office or Google Workspace), and electronic communication tools.
• Familiarity with operating and maintaining basic medical devices, such as digital blood pressure monitors, pulse oximeters, and telehealth-related equipment.
• Flexibility and adaptability to new technologies and workflows.
• Teamwork and collaborative experience with healthcare and IT staff.
• Administrative Skills and experience with scheduling and managing patient records

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).


The full performance level of this vacancy is 7.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.