Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Assignments become progressively more difficult until the full performance level is reached.

• Makes appropriate computer console settings to activate internal control and utility programs; activates peripheral devices such as Point of Sale (POS) systems, hardware/software, and associated microcomputer applications and local area networks (LAN) used in management of FSS programs.
• Executes routine maintenance tasks, such as cleaning equipment, replacing printer cartridges, and running diagnostic programs, following established schedules and procedures.
• Provides basic technical support to users, answering questions about system operation and troubleshooting simple problems. Refers more complex issues to the IT Specialist.
• Assists with maintaining an accurate inventory of computer equipment and peripherals, tracking additions, deletions, and changes in location.
• Assists the information technology specialist concerning day-to-day operations, system administration, database, life-cycle management, information assurance, configuration and project management for FSS Command Reporting system and automated programs for all FSS activities.
• Serves as the alternate Equipment Custodian (EC) for security issues associated with Force Support systems. Provides life cycle management for equipment.
• Initiates corrective actions in situations where unanticipated or difficult machine stoppages or program errors occur for which prescribed operating instructions are inadequate.
• Reviews processing schedules, run sheets, and related instructions to identify precedent processing requirements and potentials for program or data base contention in order to restructure operating schedules and priorities when recovering from interrupted operations

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date,01/23/2026

The area of consideration for this vacancy announcement is citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60 mile radius) of RAF Croughton, United Kingdom (UK), or will do so within the next 30 days.

Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces. Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK. Documentation could include PCS Orders, UK Visa, etc.Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'.In accordance with the Status of Forces Agreement between the US and the UK, British citizens (including UK dual citizens) may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

• Knowledge of computer operations and peripheral devices. Skill in following established procedures and detailed instructions.
• Ability to provide basic technical support to users.
• Ability to use a ticketing system to track and manage technical support requests.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain accurate records and documentation.

• All NF-02 requirements.
• One year of specialized experience operating computer systems in a professional setting.
• Ability to independently operate and monitor computer systems and peripheral devices, following established procedures.
• Ability to troubleshoot basic computer-related problems and provide effective solutions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.