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Information Technology Specialist (System Admin / Customer Support)

Department of Defense
Department of Defense Education Activity

Summary

About the Position:
This position is located in Peachtree City, Georgia with the Department of Defense Education Activity's Information Technology Global Operations Branch.

This position is not covered by a bargaining unit.

Overview

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Accepting applications
Open & closing dates
01/12/2026 to 01/16/2026
Salary
$112,556 to - $146,325 per year
Pay scale & grade
GS 13
Location
1 vacancy in the following location:
Peachtree City, GA
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel up to 15% of the time for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Secret
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
NC7X-26-12861586-IMP
Control number
853874400

This job is open to

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Clarification from the agency

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

Duties

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  • Provides strategic oversight on enterprise-wide security policies and procedures in coordination with senior leadership.
  • Acts as the senior technical advisor on cutting-edge solutions like AI and machine learning to inform high-level decision-making.
  • Supports the test and evaluation of new end-user devices and application services, as well as the life-cycle replacement of legacy technologies.
  • Conducts high-level risk assessments, identifies system vulnerabilities, and leads the response to potential security breaches.
  • Plans, directs, and coordinates complex integration projects involving infrastructure, cloud services, and endpoint security, ensuring alignment with DoD Zero Trust policies.
  • Develops, reviews, and refines agency-wide IT policies, technical standards, and guidelines to ensure alignment with federal and DoD directives.
  • Leads the design and implementation of highly complex, integrated IT solutions across multiple platforms within the agency.

Requirements

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Conditions of employment

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
  • Proof of U.S. Citizenship required.
  • Direct deposit of pay is required.
  • One year trial or probationary period may be required.
  • Appointment subject to a suitability/fitness determination, as determined by a background investigation.
  • This position requires a Tier 3 (T3) investigation.
  • This position requires the incumbent to obtain and maintain a secret security clearance.
  • This position has a cyberspace work role and requires the incumbent to meet foundational qualification requirements within 9 months of assignment and resident qualification requirements within 12 months of assignment.
  • This position requires the incumbent to obtain and maintain a valid U.S. DMV issued driver's license.
  • This position requires the incumbent to obtain and maintain a State Department issued Official Passport.
  • This position may be recalled after normal duty hours and the incumbent may be required to carry a government furnished mobile smartphone for extended periods of time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Current Competitive Service Department of Defense Education Activity (DoDEA) Civilian Employee


In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Specialized Experience: One year of specialized which includes: Managing IT modernization projects such as cloud migration, Zero Trust Architecture, and data management. Assessing technical information technology solutions like Artificial Intelligence (AI) and machine learning and advising how the technologies can be integrated for agency/organization use. Integrating IT systems, such as infrastructure, cloud services, and endpoint security, into an ecosystem that combines on-premise and cloud-based solutions. Protecting an agency's or organization's information technology systems from cyber threats and ensuring compliance with security frameworks. Refining agency or organization wide IT policies, technical standards, and guidelines ensuring alignment with applicable policies and regulations. The definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

All candidates must reside within the local commuting area where the position is located. Local commuting area is defined as the geographic area surrounding a work site that encompasses the localities where people live and reasonably can be expected to travel back and forth daily to work based on the generally held expectations of the local community. (5 CFR 575.203)

Education

This job does not have an education qualification requirement.

Additional information

  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Multiple positions may be filled from this announcement.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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