The Visitor Center at the U.S. Naval Academy is seeking Information Specialists who enjoy welcoming guests and providing helpful information. Candidates should have open availability to work Monday through Friday, with occasional weekends and holidays to support special events. The Information Specialist provides information services, sells public walking tours and books group tours.
Summary
The Visitor Center at the U.S. Naval Academy is seeking Information Specialists who enjoy welcoming guests and providing helpful information. Candidates should have open availability to work Monday through Friday, with occasional weekends and holidays to support special events. The Information Specialist provides information services, sells public walking tours and books group tours.
- Welcomes domestic and international visitors to USNA.
- Organizes public tours, accepts all forms of payment for public tours, reconciles proceeds at end of day.
- Directs tour guides; keeps them informed about schedule changes/late arrivals and adjusts guide schedules to best meet public and group needs.
- Schedules guides when substitutes or additional guides are required at the last minute, on weekends and during holidays when Scheduling Coordinator is not available.
- Directs visitors around the Academy and Annapolis and assists visitors conducting business within USNA.
- Provides accurate, up-to-date information about Academy admissions, history, traditions and current events.
- Locates information on graduates; if deceased, locates where they are interred or inurned.
- Answers the telephone and takes group tour reservations.
- Provides lost and found services.
- Handles emergencies such as injuries and illness and reports out-of-order equipment (including restrooms).
- Conducts guided walking tours as required.
- Attends staff meetings, training programs, certification programs and familiarization tours.
- Other duties assigned by the Manager and Supervisors.
Must be able to obtain and maintain a security clearance – requires 18 years of age
Males born after December 31, 1959 must be registered for Selective Service
Verification of employment eligibility in the United States is required
Probationary period: Flexible employees are employed based on the needs of the business.
Must be able to understand and communicate in English
Qualifications
1. Incumbent must have a minimum of 6 months experience providing guided tours. USNA Tour Guide experience preferred.
2. Incumbent must have at least 1-year experience operating a point-of-sales (POS) system.
3. Incumbent must have good communication skills, and the ability to answer in-person and over-the-phone questions about the US Naval Academy.
4. Incumbent must have a good memory for facts, dates and figures and the ability to represent the USNA in a non-political and non-confrontational manner.
Additional information
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Please be advised that applications received after Noon on the closing date listed above will not be considered.
Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks.
We are an E-Verify participant. Please be informed that applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement.
Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor.
Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
This flexible position is not eligible for Benefits, but NABSD employee perks include:
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Use of MWR facilities
Eligible to join Navy Federal Credit Union
Eligible for childcare with CDC & NAPS
Use of Employee Assistance Program
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted no later than NOON on the closing date via the Naval Academy Business Services website: https://www.usnabsd.com/about/careers/
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted no later than NOON on the closing date via the Naval Academy Business Services website: https://www.usnabsd.com/about/careers/
