The FOH Supervisor supervises day-of a la carte operations, which includes on-site FOH staff, set-up, execution, and tear
down of the operation/event. The Retail Dining FOH Supervisor stays in contact with the host (on-site contact) and/or
member/guest to ensure the highest guest satisfaction possible. All duties are to be performed in accordance with
applicable laws and regulations, as well as NABSD Retail Dining and Hospitality policies, practices and procedures.
Summary
The FOH Supervisor supervises day-of a la carte operations, which includes on-site FOH staff, set-up, execution, and tear
down of the operation/event. The Retail Dining FOH Supervisor stays in contact with the host (on-site contact) and/or
member/guest to ensure the highest guest satisfaction possible. All duties are to be performed in accordance with
applicable laws and regulations, as well as NABSD Retail Dining and Hospitality policies, practices and procedures.
- Execute day-to-day operations for designated la carte locations according to Manager specification, and location specific SOPs. Execute banquet events according to Banquet Event Order specifications.
- Oversee/prepare staff assignments to include set-up, service, tear-down and side work. Confirms all FOH service
staff are in proper uniform, presenting a clean and professional image.
- Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to
specifications. Confirms reservations for The Alley restaurant and Member featured events as needed;
Communicates floor plans (setup of tables, chairs, linens, table settings, etc.) and ensures room preparation is
accurate. Maintains safe, secure, legal, and healthy work environment, enforcing sanitation, quality of food
preparation, service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
- Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the
members/guests. Investigate and resolve complaints regarding food and beverage quality and/or service, within
scope of authority; otherwise refer the matter to appropriate management for resolution.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality
and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food
presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support,
barista support, etc. Settle cash bars, manage revenue, and manage inventory by properly completing banquet post function
reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of
the event. Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age
and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness
procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained.
Must be able to obtain and maintain a security clearance – requires 18 years of age.
Males born after December 31, 1959 must be registered for Selective Service.
Verification of employment eligibility in the United States is required.
Probationary period: Flexible employees are employed based on the needs of the business.
U.S. Citizenship is required for Tier 3 Positions.
Must be able to understand and communicate in English.
Qualifications
KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows:
** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications
and experience.
1. Incumbent must meet one of the following requirements: Possess three (3) years of specialized experience in the
catering or hospitality industry; OR have one (1) year of specialized experience equivalent to the GS-5 or NF-3 level
in the Federal service. Education in Hotel and Restaurant Management or a closely related field is preferred.
2. Demonstrated ability to lead and supervise a diverse workforce. Experience planning, managing, or supervising
catered events is preferred.
3. Proven excellence in customer service and hospitality management; comprehensive knowledge of food and
beverage preparation, industry service standards, guest relations, and etiquette.
4. Must be self-motivated and capable of working independently. Strong organizational and communication skills, with
a keen attention to detail, are required.
Additional information
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Please be advised that applications received after Noon on the closing date listed above will not be considered. Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of said requirements.
Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks. We are an E-Verify participant. Please be informed that applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
This flexible position is not eligible for Benefits, but NABSD employee perks include:
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Use of MWR facilities
Eligible to join Navy Federal Credit Union
Eligible for childcare with CDC & NAPS
Use of Employee Assistance Program
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted no later than NOON on the closing date via the Naval Academy Business Services website: https://www.usnabsd.com/about/careers/
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted no later than NOON on the closing date via the Naval Academy Business Services website: https://www.usnabsd.com/about/careers/
