The IT Support Supervisor provides technical support to the staff and operations of the Court. This position reports to the Chief Deputy Clerk and will supervise a team of 4 systems administrators across the Court's three divisional offices (Jacksonville, Orlando, and Tampa), with a satellite office in Fort Myers.

REPRESENTATIVE DUTIES:

• Supervise employees involved in information technology activities, including assigning and reviewing work, evaluating performance, and recommending disciplinary actions. Develop and conduct employee performance evaluations. Assist in developing work standards. Supervise, delegate, and prioritize workload. Implement staff procedures and conduct staff meetings. Identify issues and resolve disputes. Maintain documentation, statistics, and employee records. Train staff on policies, procedures, and internal controls. Make recommendations regarding employee appointments, promotions, and separations.
• Manage and coordinate the timely repair of hardware, including workstations, personal computers, and other related communications devices and printers. Install, troubleshoot, and configure network access to applications.
• Provide support for all Court mobile computing devices and remote access. Troubleshoot and provide user assistance with audio/visual, cellular, and land-line communications and equipment. Perform basic system support for telephone systems.
• Provide IT support for end users and technical support in installing and configuring hardware and software programs. Additionally, they will provide first-level support, maintain courtroom technology systems and assist with other audio-visual equipment and applications, including cabling, speaker, and microphone support.
• Assist in developing short-term and long-range automation improvement plans for the Court, ensuring that changes can be implemented with minimal disruption at each Court site. Supervise the execution of implementation plans for major automated systems. Adapt software and documentation; perform testing; establish operating procedures; devise security systems for hardware, software, and data. Establish training in system use and capabilities.
• Advise management in all areas of automation needs, objectives, and capabilities, including anticipation of future requirements and problems.
• Assist in developing a budget justification for system equipment, up-grades, cyclical life cycle replacement, and normal operations. Assist in monitoring or approving expenditures for automation operations.
• Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level. Assist with internet access. Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user accounts and end user training.
• Develop special management reports for different elements of the Court. Oversee the automation maintenance program.

Conditions of employment

• Applicants must be United States citizens or eligible to work for the federal government.
• This is a high-sensitive position; as a condition of employment, the selected candidate must successfully complete a ten-year background investigation, and subsequent favorable suitability determination, and every five years thereafter will be subject to a re-investigation. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination.

Qualifications

REQUIRED QUALIFICATIONS:

• The candidate must possess three years of specialized experience that includes progressively responsible administrative, technical, professional, supervisory, or managerial responsibility that provided the candidate an opportunity to gain skill in developing the interpersonal work relationships necessary to lead a team of employees and exercise mature judgment.
• The candidate must possess a minimum of five years of progressively responsible IT experience designing, implementing, or maintaining computer systems. This experience should include completion of computer project assignments involving systems analysis, computer programming, systems integrations, automation systems security, and IT project management. The successful candidate must have the ability to communicate effectively, both orally and in writing, with constituents from a wide variety of educational and professional backgrounds. Must be able to lift items weighing approximately 50 pounds; moderate physical effort may be involved in moving, connecting, or troubleshooting equipment. Demonstrate broad working knowledge of theories, principles, practices, and techniques of computer hardware and software, office automation, database design, and data communications. Display experience in analyzing, evaluating, and determining automation needs, and planning implementation to meet those needs. Exhibit skill in training non-automation personnel in automation techniques and processes.
• Apply knowledge of applicable programming languages, databases, application design, computer systems, and networks. Exhibit skill in determining causes of operating errors and generating or adapting programs, equipment, and technology to serve user needs. Demonstrate the ability to quality check and improve the efficiency and effectiveness of all systems and programs.
• Apply knowledge of supervisory and employee management principles. Display performance management skills through assessing and documenting employees' performance against established goals and objectives within a specific rating period. Display an understanding of applicable employee rights, protections, and avenues of appeal. Use mediation and problem-solving skills when managing conflicts in the workplace. Display skill in leading employees in the implementation of new ideas and better work procedures, including process redesign and evaluating and implementing potential process improvements.
• Demonstrate skill in the use of automated equipment, including word processing and spreadsheet applications, requisite Court computer programs, automated case management systems, financial records management systems, human resources systems, and related databases and applications.

• A bachelor's degree from an accredited four-year college or university, preferably in Information Technology Management, Public, Business, or Judicial Administration, or related field.
• Experience working with Office 365, Macintosh end user devices, HTML, Web Services, SharePoint, and Microsoft suite of applications.
• Understand and implement hardware and software, office automation, database design, and data communications.
• Advanced knowledge of networking, operating systems, servers, and thorough knowledge of LAN/WAN internetworking technologies.
• Functional knowledge of tools concerning database management.
• Knowledge of preventative maintenance activities.
• Cybersecurity knowledge and experience.
• Excellent communication skills, especially with a non-technical audience.
• Supervisory experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Only qualified applicants will be considered for this position. All information provided by applicants is subject to verification. False statements or omissions or the inability to meet the conditions of the position may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.