Clarification from the agency

Candidates within the local commuting area

• Reception and Information and Referral (I&R) Services
  • Receives telephone calls, greets visitors, and ascertains the nature of the calls and visits. based upon knowledge of the organization, its programs and operations, refers telephone calls and visitors to appropriate staff and office. Provides substantive requests for information which can be provided based on information from records and files or personal knowledge of services available.
  • Maintains database with walk-in, call-in client statistics and provide data for monthly, quarterly, etc., reports. Maintains and inputs a statistical record of contacts into company platforms in a timely manner.
  • Maintains accurate, detailed information database of programs, services, and activities available on the instillation and in the local community (including both State and Federal) which support and enrich the quality of life for individuals and families.
  • Responds to inquiries by clarifying needs through appropriate questions and comments designed to develop necessary facts by developing responses/solutions based on employee's knowledge and experience in problem solving. Determines appropriate organizations and programs to assist clients when additional assistance is required.
  • Responds appropriately to inquiries whether by telephone, fax, and e-mail, personal visit, or in writing.
• Administrative Support
  • Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Composes correspondence and other materials of a non-technical mature.
  • Consolidates and finalizes information for various reports in accordance with established procedures.
  • Based on knowledge of substantive programs of the organization, gathers and summarizes information from files and documents for supervisor's use in responding to inquiries, recognizing which information is or is not relevant to issue at hand.
  • Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brought to attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
  • Responsible for coordinating the work of the office with other offices and organizations, recognizing what coordination procedures is required for different circumstances both internally and externally.
  • Maintains staff calendars, coordinates meeting arrangements, and schedules meetings and/or conferences. Schedules multiple appointments and meetings without prior approval in accordance with policies and priorities and coordinates with the staff as necessary.
  • Performs other administrative and clerical work in support of the office/organization. Ability to quickly adjust to new policies and procedures as they become available.
  • Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats such as graphics or tables with text, editing, and reformatting electronic drafts, and updating or revising existing databases or spreadsheets.
  • Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to edit lengthy and complicated reports.

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment to include passing all applicable records and background check.
• Must enroll in Electronic/Direct Deposit 30 days after start of first day.
• Must be a U.S. Citizen to obtain and maintain a Secret Security clearance

Qualifications

• Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSP. Knowledge of the FFSP mission, functions, and programs.
• Knowledge of the military lifestyle, the unique challenges face by service members/families and the array of services available to address these issues.
• Knowledge of the field of human services including military and community-based human service agencies, services, programs, etc. Knowledge of federal, state, and community social service agencies or organizations and their human service programs, services, policies, practices, and interrelationships.
• Skill in communicating with clients to obtain factual information and explain regulations and agency procedures and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal or procedural requirements.
• Knowledge of the duties, priorities, commitments, policies, and programs goals of the organization sufficient to perform non-routine assignments.
• Proficiency in both verbal and written communication to include grammar, punctuation, capitalization and format to prepare and edit written correspondence and reports.
• Ability to use various office automation software (e.g., Word, Excel, Outlook, etc.)

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.