United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Must be at least 18 years of age at the time of appointment.
Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
May be subject to varying and/or rotating shifts between the hours of 06:00 AM and 06:00 PM to include occasional evenings, weekends and holidays.
Travel to on and off post locations is required.
The dual compensation guidelines DO NOT apply to this position. GS and NAF employees holding FLEX positions are eligible to apply for this position.
Qualifications
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
NF-02 Qualifications:
Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
Experience using office automation to prepare documents, manage files, and maintain records.
Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).
NF-03 Qualifications:
Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
Must possess experience demonstrating customer service and business communication skills.
Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
At least 1 year experience equivalent to the next lower grade level NF-02.
In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":
1. Highly qualified candidates will possess experience utilizing automated systems for childcare operations.
The experience and knowledge listed above MUST be reflected on your resume to be considered a Highly Preferred candidate.
Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.
Referrals and selections can be made at either grade.
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration
This job is open to candidates who live Worldwide. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.
Manual Application Option
If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00PM CST on 01/06/2026 to ensure timely processing.
Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
Initial Cut-Off Date:
Tuesday, 09 December 2025 (Applications must be received by 11:59 PM EST). Applications received by the Initial Cut-Off Date will be reviewed and possibly referred to the Selecting Official PRIOR to the Closing Date of this Vacancy Announcement. Subsequent referrals to the Hiring Manager will occur every two weeks thereafter based on management's need to fill positions.
PCS Costs
Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.
Allowances and Differentials
This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
Important Information Regarding Access to Certain Federal Facilities:
Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
Your Application may be Considered for Multiple Opportunities:
After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
Discover Your Path to Success
Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
This is a Regular Full-Time position with a minimum work week of 40 hours and eligible for benefits.
This announcement may be used to fill additional vacancies throughout the program.
Management has the right to assign staff to locations as mission requires.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.
You will be evaluated for this job based on how well you meet the qualifications above.
Your Application Matters: How We Will Review ItWe want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.
Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
We will consider your responses to our application questionnaire.
If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.
Understanding Eligibilities: What You Can Claim When Applying
When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.
Depending on your situation, you may be able to claim one or more of the following eligibilities:
Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.
Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-25-12846416. The complete application package must be submitted by 11:59 PM Eastern Time on 01/06/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.
Additional Benefit and Incentive information: CYS employees have access to the Civilian Employment Assignment Tool (CEAT), which promotes career continuity by allowing seamless transfers between Army installations during PCS moves or self-initiated career changes. This initiative helps reduce staffing gaps, retains experienced personnel, and supports long-term career growth within the Army CYS system.
CYS employees also enjoy a range of exclusive Department of Defense (DoD) civilian benefits, including:
Free on-post gym membership through MWR (Morale, Welfare, and Recreation)
Access to cost-effective on-base housing.
Commissary and Post Exchange (PX) shopping privileges.
Discounted tickets and tours for attractions such as Disneyland, SeaWorld, and other major theme parks.
Outdoor recreation rentals and excursions via MWR, including camping, boating, and equipment rentals.
Access to on-base pools and family-friendly parks
As of June 1st: Child and Youth Services (CYS) employees will receive a 100% Employee Discount on their first child rate childcare fee. Additionally, all CYS employees will receive a 25% Employee Discount on their second child and any additional children in the household.
Working for Army CYS not only supports the military mission. It also offers a meaningful, stable career with exceptional benefits for both employees and their families.
BR-NAF-W6BMAA US ARMY GARRISON WEST POINT
DO NOT MAIL
West Point, NY 10996
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
1. Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application
1. Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us,
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-25-12846416. The complete application package must be submitted by 11:59 PM Eastern Time on 01/06/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.
Additional Benefit and Incentive information: CYS employees have access to the Civilian Employment Assignment Tool (CEAT), which promotes career continuity by allowing seamless transfers between Army installations during PCS moves or self-initiated career changes. This initiative helps reduce staffing gaps, retains experienced personnel, and supports long-term career growth within the Army CYS system.
CYS employees also enjoy a range of exclusive Department of Defense (DoD) civilian benefits, including:
Free on-post gym membership through MWR (Morale, Welfare, and Recreation)
Access to cost-effective on-base housing.
Commissary and Post Exchange (PX) shopping privileges.
Discounted tickets and tours for attractions such as Disneyland, SeaWorld, and other major theme parks.
Outdoor recreation rentals and excursions via MWR, including camping, boating, and equipment rentals.
Access to on-base pools and family-friendly parks
As of June 1st: Child and Youth Services (CYS) employees will receive a 100% Employee Discount on their first child rate childcare fee. Additionally, all CYS employees will receive a 25% Employee Discount on their second child and any additional children in the household.
Working for Army CYS not only supports the military mission. It also offers a meaningful, stable career with exceptional benefits for both employees and their families.
BR-NAF-W6BMAA US ARMY GARRISON WEST POINT
DO NOT MAIL
West Point, NY 10996
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
1. Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application
1. Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us,
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
