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Lead Public Safety Dispatcher

Department of the Army
United States Army Installation Management Command
Directorate of Emergency Services
This job announcement has closed

Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base Facilities and Major Range and Test Facilities Base to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: Serves as a Lead Emergency Service Dispatcher providing emergency police, fire and medical services to the public for the Directorate of Emergency Services, Police/PM Division on Dugway Proving Grounds, UT.

Overview

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Hiring complete
Open date: 12/03/2025
Closed date: 12/15/2025
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$55,328 - $71,932 per year
Pay scale & grade
GS 8
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
MCFU2512843094DHA
Control number
851456100

Duties

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  • Distribute and balance workload; provide guidance/training to staff as needed.
  • Receive and evaluate 911 emergency calls.
  • Identify the determinant and level of response and provide this information and any additional information to the responding units.
  • Transfer caller to proper agency as determined or dispatch a variety of emergency equipment to include police, rescue or hazardous material unit.
  • Provide assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Position is subject to shift work.
  • The incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty including nights, weekends, and holidays. Subject to callback, on call and mandatory overtime as mission requires.
  • The incumbent may be required to wear a uniform.
  • Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
  • The work is performed in a highly stressful, restricted office environment.
  • Newly hired personnel are required to obtain and maintain the certifications outlined in this section within one year of employment.
  • Incumbent is required to possess and maintain certification in CPR, Emergency Medical Dispatch System, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, ALERTS, NCIC, and Wisconsin Law Enforcement Telecommunications System (TIME).
  • TDY up to 5% required.
  • Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes:
1) Operating dispatching, communications and automation systems; and
2) Processing incoming emergency/non-emergency call requests for fire, medical and/or police assistance; and
3) Coordinating emergency services with law enforcement/emergency response agencies; and
4) Providing/explaining guidance on emergency service dispatching policies/procedures.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR

Education: One and a half years (i.e., 27 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Emergency Management, Emergency Response, Disaster Management or related field of study. (Note: You must attach a copy of your transcripts.)

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond one year (total semester hours minus 18) by 9. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a(n) Logistics Career Field position.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
  • Recruitment and relocation incentives may be authorized.
  • Student loan repayment may be authorized.
  • Salary negotiations for those candidates who are new to Federal service may be authorized.
  • Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Veterans and Military Spouses will be considered along with all other candidates.

United States Army Installation Management Command

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

Agency contact information

Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
FU-W6B6AA US ARMY IMCOM-USAG DUGWAY
DO NOT MAIL
Dugway, UT 84022
US

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