Clarification from the agency

Must be willing to self-relocate within a 50-mile radius of NSA Bethesda.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Program management duties include but are not limited to:

• Provides direct, onsite management and administration of the Fisher House facilities.
• Participates in the development, establishment and implementation of operational policies and procedures (e.g., eligibility, referrals, admissions, length of stay, expenditures, scheduling of guestrooms, check-ins, checkouts, and orientation of guests upon arrival) for the Fisher House.
• Interacts daily with guests; assists guests regarding Installation and Medical Center services, which may include grief and crisis management resources.
• Provides conflict resolution between house guests and/or staff.
• Develops purchase requests, submits cash disbursement memorandums, and processes payroll in the non-appropriated fund (NAF) timekeeping system.
• Participates in the development, execution, review and analysis of the Fisher House NAF budget.
• Reviews fiscal status monthly and quarterly and makes necessary adjustments to meet budget targets or provides justification and obtains approval if it becomes necessary to deviate from the approved budget.
• Follows developed administrative procedures and physical safeguards to protect and account for funds, equipment and property.
• Follows established procedures in the receiving of gifts and donations. Complies with Naval regulations for donations of both cash and in-kind gifts.
• Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups. Exercises caution, ensuring standards of conduct regulations relating to solicitation of donations are not violated.
• Supports hospital and installation events and expo participation, including table and display setup, breakdown, and on-site representation as needed.
• Conducts guest satisfaction surveys and works with Medical Treatment Center Patient Relations Department to improve service. Conducts special studies or reviews as assigned.
• Attends various base and Fisher House Foundation meetings in the absence of the Fisher House General Manager.
• Conducts briefings regarding the status of current/proposed programs. May be called upon on short notice to provide informational briefs and tours on site.
• Develops, produces, and maintains correspondence relating to the Fisher House, such as informational bulletins, brochures, local manuals and publications for Fisher House operations, articles for the Fisher House quarterly magazine, and weekly and monthly updates to the Fisher House Program Manager.
• Ensures the facility follows all Navy Occupational Safety and Health (NAVOSH) program fundamentals, health, sanitation and safety rules and regulations and maintains a hazardous material log.
• Performs inspections of vacant rooms and common areas daily, checking for cleanliness and maintenance problems and ensuring all guest rooms are ready for occupancy at all times.
• Performs all housekeeping duties during emergency situations, to include vacuuming floors, changing sheets, washing linens and all other assigned duties.
• Identifies and assesses problems that may arise and proposes solutions to the Fisher House General Manager.
• Leads social media efforts for Fisher House location by posting content such as donations received, volunteer events, open houses, etc. that amplify mission, increase visibility, and provide engagement with key audiences.

• Directs work to be accomplished by staff comprised of a diverse workforce of NAF employees.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Conducts annual performance reviews of staff.
• Participates in section staffing decisions.
• Ensures staff receive proper training to fulfill requirements of their positions.
• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to lift boxes/items weighing up to 50lobs.
• Must have or be able to obtain and maintain a valid state driver’s license.
• Must be able to work varied work schedules to include holidays, weekends and nights
• This position requires a National Agency Check with Inquiries.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• Two or more years of specialized experience in management and administration of hospitality or lodging operations
• Knowledge of hospitality operations, Federal and Navy policies, concepts, procedures, and regulations related to the Fisher House program.
• Knowledge of basic principles and techniques pertaining to management, planning, scheduling and coordinating.
• Knowledge of budgeting and financial management practices related to the Fisher House program or lodging operations.
• Knowledge of personnel policy and practices to handle human resources requirements in a government environment, to include recruitment, performance management and evaluation.
• Knowledge of associated laws, regulations, and policies used by the Navy and other U.S. government agencies to effectively manage individuals and teams in the workplace.
• Knowledge of group dynamics, grief processes and crisis management.
• Knowledge of Navy and civilian resources for support of families in medical crisis.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Skill in the effective use of social media platforms sufficient to post content and promote brand awareness.
• Ability to successfully demonstrate marketing techniques to include public speaking, educational briefings, training for case workers, and developing program flyers.
• Ability to understand military protocols.
• Ability to tour with military and civilian leadership at the facility.
• Ability to analyze and prepare clear, concise, and technically sound reports related to work at the Fisher House.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to perform the full-range of supervisory duties.
• Ability to communicate effectively both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.