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Claims Management Program Analyst (O-4 Billet) Non-Supervisory

Department of Homeland Security
Immigration and Customs Enforcement
ICE Health Service Corps (IHSC)
This job announcement has closed

Summary

The Claims Management Program Analyst supports the Health Plan Management Unit by managing claims, provider recruitment, and compliance with healthcare standards. Responsibilities include liaising with stakeholders, ensuring claims accuracy, minimizing denials, and providing training. Requires healthcare claims expertise, program management skills, and adherence to HIPAA. Travel up to 15% may be required.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates

Overview

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Hiring complete
Open & closing dates
10/28/2025 to 11/11/2025
Salary
$1 to - $150,000 per year

Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.

Pay scale & grade
CC 4
Location
1 vacancy in the following location:
Washington, DC
Remote job
No
Telework eligible
No
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
Yes
Position sensitivity and risk
Critical-Sensitive (CS)/High Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
IHSC-HPMU-CMPA-O5-NS-2026
Control number
848991400

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.

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Duties

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DUTIES AND RESPONSIBILITIES:

  1. Serves in the capacity as a Claims Management Program Analyst; handles and assists program activities and policies related to claims management, and provider recruitment.
  2. Assumes leadership role as acting claims management program analyst lead when necessary.
  3. Serves as CMP representative between IHSC, third-party administrator, CBP components, and ICE ERO components in coordinating care and recruitment of off-site community provider for illegal aliens.
  4. Assist in developing, evaluating, and coordinating CMP related functions to ensure adherence to industry practices in eligibility verification, authorization of care, claims management denials and appeals to minimize adverse outcomes related to timely filing and maintaining a Provider Network to provide quality specialty care to illegal aliens.
  5. Duties include assisting in day-to-day managing, assessing, planning, developing, implementing, and evaluating assigned programs. Incumbent assists with reviews of policies. Incumbent ensures compliance with program regulations (e.g., appropriateness of health care and services based on regulatory, reimbursement requirements, evidence-based national care guidelines and evidence-based practices), maintains records per program policy, coordinates and, or manages programs within immediate organizational component. Communicates and collaborates with individuals or groups from outside the agency, including consultants and contractors. Work purpose is primarily to collaborate; supply advice; explain, interpret, and seek support for methods, policies and programs; or render a service of a moderately complex nature requiring a moderate amount of explanation and tact (e.g., support for budget).
  6. Liaise regionally and, or, nationally with applicable stakeholders internal and external stakeholders (e.g., U.S. Customs and Border Patrol, third party administrator and off-site community providers) regarding medical claims processes, trainings, and principles.
  7. Provides guidance to the respective ICE custody, and medical staff members of facilities in which and ICE illegal aliens are held regarding ICE policies, reporting requirements, and applicable ICE detention standards.
  8. Judgmental failure can result in ineffective or inappropriate use of resources and delays in meeting public health objectives of the office or agency. This may also impair the development of systems, affect the work of subordinate employees, and compromise the delivery of other administrative and personnel services.
  9. Travel may be required - estimated 15%
  10. Travels TDY as needed to provide clinical care support at IHSC-staffed detention facilities with critical staffing needs.
  11. Performs other duties and responsibilities as assigned.

Requirements

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Conditions of employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
  • Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.
  • PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

  1. Sitting and/or standing for extended periods of time [6-8 Hours].
  2. Performing repeated bending motion.
  3. Average manual dexterity for computer operation.
  4. Phone use for extended periods of time.
  5. Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
  6. Required to jog/fast walk up to ¼ mile.
  7. Required to perform CPR/emergency care standing or kneeling.
  8. Must have the ability to assist sick, injured, or aging illegal aliens or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than oneself).

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Incumbent must possess a minimum of three years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to program management, administration, Healthcare management, finance or medical claims is preferred.
  2. Qualifying degree for the officer's category from an accredited institution
  3. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. The agency may require the incumbent performs clinical activities with the scope of clinical license in times of critical needs within the agency. If in a clinical discipline and as directed and approved by his/her supervisors, the incumbent may perform clinical duties of their profession in Federal health care facilities. Such direction is documented via a memorandum of assignment and is filed in the eOPF.
  4. Well-developed knowledge and skills in the areas of claims management and medical necessity.
  5. Knowledge of medical, administrative, ethical, and legal requirements and standards related to healthcare delivery.
  6. Should possess some knowledge of International Statistical Classification of Diseases and Related Health Problems, 10th revision (ICD-10), current procedural terminology (CPT), diagnosis-related group (DRG), and other Centers for Medicare and Medicaid Services (CMS) coding/billing requirements.
  7. Experience utilizing and navigating electronic health records and other web-based application programs.
  8. Ability to critically analyze situations, data, and information, and be able to develop and pose probing questions, identify problems, and make recommendations towards their resolution.
  9. Maintains clinical professional skills via continuing education opportunities.
  10. Computer literate on MicroSoft Office applications, and Sharepoint applications.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director for Healthcare Compliance, Office of Health Plan Management Unit (HPMU). The incumbent reports directly to the IHSC Claims Management Program Analyst Lead (CMP). This is a non-supervisory position.

HPMU's focus is on the claims management program through the governance of a provider network, claims adjudication, referral management and utilization management. HPMU collaborates with a third-party administrator, and off-site community providers to establish letters of understanding with IHSC. HPMU also works jointly with IHSC stakeholders: pharmacy; dental; Behavioral Health Unit; Field Medical Coordination Unit; and IHSC headquarters to meet mission initiatives. HPMU trains field medical coordinators, and referral coordinators to improve processes related to the recruitment and retention of off-site community providers and claims process workflows to decrease claims denials and increase the number of paid claims

IHSC has a multi-sector, multidisciplinary workforce of more than 1400 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. In Fiscal Year (FY) 2024, IHSC provided direct care to more than 138,000 illegal aliens housed in 18 facilities throughout the nation to include medical, dental, and mental health care, and public health services. In FY 2024, IHSC oversaw compliance with health-related standards for over 186,900 illegal aliens housed in 129 non-IHSC-staffed facilities, totaling almost 45,500 beds

SUPERVISORY CONTROLS:
The Claims Management Program Analyst works under the supervision of the IHSC Claims Management Program Analyst Lead.

Assignments are usually of a long-term, recurring, or broadly defined nature. Officer plans, and organizes own work, determines sequence of assignments, selects, and develops methods and seeks assistance from experts only rarely. Work is reviewed feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results and objectives. Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaption from available possibilities involving a moderate amount of modifications and innovation is required. The officer uses judgement in interpreting and adapting guidelines such as policies, regulations, training precedents and work direction for application to specific cases.

The officer analyses results and recommends changes in guidelines and program policies. Innovations and modifications to accepted procedures must be approved and clearly documented. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

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