This position is located in the Club Division, Morale, Welfare, and Recreation Department, Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments during various shifts to support daily operations and special events or programming to include ship visits.
Summary
This position is located in the Club Division, Morale, Welfare, and Recreation Department, Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments during various shifts to support daily operations and special events or programming to include ship visits.
WHO MAY APPLY: Applicants with Sponsorship (including applicants with current Military Spouse Preference and Family member preferences) within the local commuting area.
Singapore Citizens and Singapore Permanent Residents must apply via MyCareersFuture for consideration.
(Note: Singapore National pay rates differ from US pay rates)
Be thoroughly familiar and comply with the contents of the Manual for Messes Ashore (NAVPERS 1995) and BUPERS Instruction 10150.2C, as well as all club SOPs and instructions.
Present a neat, well-groomed, professional appearance and maintain proper decorum at all times.
Works harmoniously with customers, coworkers and members of the MWR Department.
Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities including ship visits.
Deliver outstanding customer service by assisting customers, addressing inquiries, and resolving their issues. Responsibilities include providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction.
Circulate among patrons as necessary to assure satisfactory services.
May serve as a leader in ensuring that work assignments by shift employees are performed.
Provides necessary assistance and supplies to employees and resolves minor problems and complaints of employees
Makes recommendations to the Club Manager/Assistant Club Manager regarding the daily operations and work performance of shift employees.
Must be able to work hours conducive to oversee and perform the requirements of the evening Delivery Food Program. Ensure efficient phone food orders, credit card transactions and food delivery.
Maintains accurate delivery standards and ensure food quality satisfaction via post-delivery phone call and subsequently log customer feedback for each order.
Ensures that SAC and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.
Manages and reconciles cash and credit card transactions, ensuring accuracy and preventing discrepancies. Prepare and finalize end-of-day financial reports and ensure all procedures are followed correctly.
Explains and enforce club policies, procedures and regulations.
Maintains order in the facility.
Attempts to resolve unusual situation and contacts the supervisor for assistance when needed or when there is an emergent serious issue.
Documents routine and significant occurrences.
Ensure that all facilities are properly secured, safes are locked, and all keys are returned to the lock box or turned in to the security office after closing.
Must successfully pass a background investigation at the T1 level (National Agency Check with Inquiries).
Must be able to work varied work schedules to include holidays, weekends, evenings, and extended hours.
Must be able to satisfactorily complete the Food Handler’s Course.
Must have or be able to obtain a U.S. Government Vehicle Driver’s License
Qualifications
Must have at least one year of general experience, preferably related to the position.
Shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.
Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers and have the ability to lead.
Possess adequate knowledge of computer software, basic arithmetic, and cash handling procedures to support end of month inventory reporting and cash fund management.
Must be able to stand and walk for long periods and must be able to workday, evening and weekend shifts, including holidays.
Education
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.
Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.
All candidates must reside within the commuting area.
Employees (and their family members) who require medical or dental care in Singapore may experience severe limitations accessing medical care both on the military installation and the local economy and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be screened for the following minimum qualifications:
1-year of general experience - progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
OR
High School diploma and 2 years of education above High School
Applicants who meet the minimum qualifications will be further evaluated for:
Experience in dealing with customer service operations and cash handling
Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.
All candidates must reside within the commuting area.
Employees (and their family members) who require medical or dental care in Singapore may experience severe limitations accessing medical care both on the military installation and the local economy and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume limited to two pages
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
Proof of Sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Military or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
If required under "Qualifications Required" or "How you will be evaluated": provide proof of Education such as high school diploma/GED, clinical licensure, awarded/ conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position.
Note: Applications missing any required document(s) will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 10/31/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link:
It is your responsibility to ensure your application package (two page maximum resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Singapore Area Coordinator
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume limited to two pages
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
Proof of Sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Military or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
If required under "Qualifications Required" or "How you will be evaluated": provide proof of Education such as high school diploma/GED, clinical licensure, awarded/ conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position.
Note: Applications missing any required document(s) will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 10/31/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link:
It is your responsibility to ensure your application package (two page maximum resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Singapore Area Coordinator
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
