This position is located at JEB Little Creek-Fort Story, Fleet and Family Readiness Department, Fleet Readiness, Navy Getaways Program, Virginia Beach, VA. The purpose of this position is to perform front desk and/or reservation functions.
This position is located at JEB Little Creek-Fort Story, Fleet and Family Readiness Department, Fleet Readiness, Navy Getaways Program, Virginia Beach, VA. The purpose of this position is to perform front desk and/or reservation functions.
Please see the "Who May Apply" section under the Qualifications section.
Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternate lodging possibilities.
Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guests with room key, card and site location.
Interacts with guests; answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary.
Answers phone calls and replies to inquiries or refers to others to answer as appropriate.
Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary.
Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity.
Ensures security and guest privacy are maintained at all time.
Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary.
Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk.
Responsible for cleanliness of front desk and surrounding lobby areas.
May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.
Perform other duties as assigned.
QUALIFICATIONS REQUIRED FOR THE POSITION:
Preferred 6 months of Work Experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations.
CONDITIONS OF EMPLOYMENT:
SPECIAL CONDITION OF THE POSITION:
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with guests.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively verbally and in writing.
Must possess cash handling procedures and safeguarding large amounts of cash.
FACTOR 2. SUPERVISORY CONTROLS
The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitations, quantity, and priority or deadlines of assigned work tasks.
Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
Completed assignments are reviewed to assure that work practices, techniques, records, other functions are technically accurate and in compliance with instructions.
FACTOR 3. GUIDELINES
Guidelines include, but are not limited to the BUPERSINST 1710.11C, CNIC 5300.2, local policies, Standard Operating Procedures (SOPs) and instructions. All established programs and policies are based on generally accepted procedures and are sufficiently detailed to enable the incumbent to carry out duties without further instruction. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy Regulations. The leader/supervisor will provide suggestions for handling unusual situations.
FACTOR 4. COMPLEXITY
The operation conducts business 7 days per week, up to 14 hours per day, 365 days per year. Customer service is of the foremost importance in this position and front desk personnel work various shifts and as such the incumbent, may be required to work each shift at one time or another in order to train and accomplish a variety of tasks.
FACTOR 5. SCOPE AND EFFECT
The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family members quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
FACTOR 6. CONTACTS
Contacts include regional staff, department heads, lodging staff and tenant commands, especially those tenant command personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry may be required.
FACTOR 7. PURPOSE OF CONTACTS
Contacts are made to coordinate and/or obtain information relating to front desk operations.
FACTOR 8. PHYSICAL DEMANDS
Work is primarily performed in an office environment. Requirements include standing, walking the site daily, and lifting/carrying objects weighing up to 30 pounds.
FACTOR 9. WORK ENVIRONMENT
Work in primarily performed indoors in areas that normally have adequate heat, light and ventilation.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
This position does not have a positive education requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Two proofs of residency (e.g., utility bills, bank statements)
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 11/14/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12819817
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
