Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
• This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.
• Must be able to work rotating shift, to include nights, weekends and holidays.

Qualifications

1. Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
2. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
3. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
4. Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
5. Ability to use office automated equipment in the performance of the required duties.
6. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

• NAF Preference - Family Member Preference (OCONUS ONLY)
• NAF Preference - Involuntarily Separated From the Military
• NAF Preference - Spouse Employment Preference (SEP)
• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Parent of a Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).