Clarification from the agency

Open to only VHA employees: 1)VISN 22 employees will have 1st consideration. 2)All other VHA employees will have 2nd consideration DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Must be within 50 miles of a VISN 22 catchment area, or willing to relocate within the VISN 22 catchment area at your own expense.

Duties include, but may not be limited to the following:

• The main duty of this position is to plan and implement projects to improve the efficiency and productivity of the scheduling and administrative divisions of the Clinical Contact Center.
• The incumbent will play a major role in clinic access, data validation, quality assurance, and the education of national directives and policies.
• The employee identifies, analyzes, and makes recommendations to manage, resolve problems and situations in workflow, work distribution, staffing, performance appraisal, organizational structure, and/or scheduling administration.
• The incumbent develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints.
• The Health System Specialist (HSS) will be accountable for program effectiveness at the operating level.
• Work may also involve developing detailed procedures and guidelines to supplement established administrative regulations or program guidance.
• Incumbent will evaluate, advise, and execute process improvements of organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, processes, and documentation.
• The HSS establishes and maintains necessary controls for effective resource management
• The employee serves as the subject matter expert providing high level operational oversight and expertise.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary/trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. ~OR~

A master's degree, equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. in a related field that demonstrates your ability to perform the duties of this position. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Transcripts required. ~OR~An equivalent combination of specialized experience and graduate education as described that demonstrates your ability to perform the duties of this position. Your experience must be detailed in your resume and transcripts required.

Preferred Skills:

• Knowledge of fiscal management principles, this activity requires and understanding of government and agency budget systems
• Must be proficient with Administrative and clinical software management
• Understanding of Scheduling policies and Clinic Cancellations guidelines
• Proficient Microsoft Office to include Word, PowerPoint, Excel, Project, and Visio

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.