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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include, but are not limited to:

Transport/Messenger:

• Transports non-critical, medically stable inpatients throughout the campus directly to assigned destinations and escorts patients at discharge from the ward to their mode of transportation at least 4 hours/day dependent on daily assignment.
• Aids nursing in the transport of seriously ill patients.
• Preserves the dignity of the patient and provides for physical comfort of the patient during transport using appropriate interventions.
• Transports medications, laboratory specimens, and other materials throughout the facility as assigned while following proper handling procedures and choosing the most efficient route up to 4 hours/day depending on daily assignment.

Information Receptionist:

• Receives computerized and phone-based transport requests and responds in a timely manner to assign hospitality staff or volunteers according to schedule, availability, patient needs, etc. and classifies the type of patient and staff or volunteer accordingly.
• Communicates with requestors regarding unclear requests, barriers to completion, and any other appropriate information.
• Provides information in person about the organization, its functions, activities, and personnel to visitors and staff.
• Performs other duties as assigned.

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to a appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test is received.

Work Schedule:
1 vacancy is located at 32nd St VA Clinic in Phoenix, AZ, Monday - Friday: 7:00am - 3:30pm.
5 vacancies are located at Carl T Hayden, 650 E Indian School Rd, Phoenix, AZ, Monday - Friday: Day shift hours, to be determined.

Recruitment & Relocation Incentives: Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. The English Language proficiency statement appears as on the Assessment Questionnaire.

AND

General Experience: GS-3: having six (6) months of general experience? General Experience is any type of work that demonstrates the applicant's ability to perform the work of the position of a Health Technician. Six (6) months of general experience may include: (1) any type of work that demonstrates the ability to perform the work of the position or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Successfully completed one (1) year above high school with course(s) that are related to the occupation of Health Technician or included study in medical, health, or related fields. (TRANSCRIPTS REQUIRED)

OR

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed post-high school education and experience may be used to meet the total experience requirement of the GS-3 level. (TRANSCRIPTS REQUIRED)


You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communication
• Customer Service
• Interpersonal Skills
• Technical Competence
• Technology Application

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is physically demanding, requiring extensive periods of walking, sitting, regular and recurring bending, lifting, stooping, stretching, pushing, pulling, reaching, carrying supplies, and similar activities. Other demands include lifting and/or pushing equipment (e.g. stretchers, wheelchairs, etc.) The use of good body mechanics is expected. Work is strenuous at least 50% of the time. Must be able to hear and respond to overhead calls. Incumbent will be caring for patients who may be uncooperative and combative due to physical or emotional stress. He/she must have the ability to function under pressure/stress typically associated with daily duties.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.