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IT Specialist (CUSTSPT) NF-03

Department of the Army
Army Installation Management Command
Directorate of Family and Morale, Welfare and Recreation, Information Technology Department
This job announcement has closed

Summary

This position is located at Information Technology Department BLGD 193, Double Eagle Ave., Fort Buchanan, Puerto Rico.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This is a Regular Full-Time position. Eligible for leave accrual and benefits.

Overview

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Reviewing applications
Open & closing dates
08/21/2025 to 08/28/2025
Salary
$33,120 to - $55,000 per year

In addition to the annual based salary, this position is eligible for a 2.49% Cost of Living Allowance (COLA).

Pay scale & grade
NF 3
Location
1 vacancy in the following location:
Fort Buchanan, PR
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent - Regular
Work schedule
Full-time - Regular Full Time (40 hours per week)
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
O2NAFGV-25-12786939
Control number
843936200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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  • Provide technical support duties to customer support personnel.
  • Diagnoses and resolves problems in response to customer reported incidents.
  • Installs, configures, troubleshoots, and maintains customer hardware and software.
  • Provides training and instruction to enhance user performance.
  • Performs other duties as assigned.

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
  • Hours of operation are Monday through Friday 0700-1700 (8-hour day shifts). Occasional work on weekends, holidays, irregular hours, and rotating shifts when requested.

Qualifications

Qualification Requirements:

  • Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process.
  • Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
OR
  • Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
HIGHLY PREFERRED:
Are those candidates that possess both the minimum qualifications above and all of the following:
  • Posses a Bachelors degree in Computer Science or related field
  • Have at least one (1) year experience with Point-of Sales
  • Possess a valid CompTIA Security + Certification.

Applicants that are considered highly preferred may be sent first for consideration.
  • Resume and all supporting documents must be in English and contain the dates of employment (From: month/year To: month/year).
  • Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible.
  • You must also include the Highly Preferred criteria in your resume, if applicable.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2:00 p.m. UTC-4 by 08/28/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Non-Foreign Overseas Allowances
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility.
  • In addition to the base hourly salary, this position is eligible for a Cost Of Living Allowance (COLA) of 2.49%
Please check out our Applicant Information Kit: Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Important Information Regarding Access to Certain Federal Facilities:
    • Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Candidates will be evaluated based on their resumes and will be referred to management for consideration.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

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