Clarification from the agency

Open to current, permanent employees of the Veterans Health Administration (VHA) including Title 38, Hybrid Title 38, and VCS employees covered by VA/OPM Interchange Agreements and those eligible under CTAP. This does not include temporary, term, or intermittent appointments. All others will be disqualified and not receive consideration.

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Major duties include but are not limited to:

• Reviews completed actions for priority, content, security markings, and to ensure that issues are correctly addressed, and that necessary levels of staff coordination have been accomplished.
• Acts as a continuity of processes and coordinates the development of complete back ground information, supporting documentation, and reports with conclusions and recommendations for the Senior VCL leaders to take the appropriate action.
• Gathers and analyzes informational material and data, and performs independent research regarding administrative program areas.
• Assists Division Directors by providing notes, research, and other background material related to employee and labor relations matters.
• Coordinates with management to provide solutions to moderately difficult administrative problems.
• Coordinates actions with other administrative staff across VCL.
• Responds to inquiries from management staff regarding administrative policies and procedures involving such matters as leave, time and attendance, employee benefits, merit promotions, within grade increases, recruitments, etc. to provide guidance and assistance and resolve discrepancies.
• Composes executive level correspondence, memoranda, and reports.
• Reviews letters, memoranda, decisions, recommendations, and reports prepared for the signature or approval from any of the Directors within National Care Coordination and Peer Support Outreach Center for proper grammar, spelling, and syntax.
• Prepares summaries of meetings and conferences that capture aspects of the discussions that are pertinent to VA's work.
• Assists with travel planning, which includes making hotel accommodations, airfare, local transportation, and meals and incidentals using an established electronic travel system.
• Manages the office calendar and reviews and approves requests for meetings, develops agendas and attends meetings to takes notes and collaborate as needed.
• Collaborates in coordinating conference and meeting planning; informs participants of topics to be discussed.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary/trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/15/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify for the Management Analyst, GS-0343-11 based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3 out of 4 of the following examples of specialized experience:

• Experience applying qualitative and/or quantitative analytical and evaluative methods and techniques to studies concerning the efficiency and effectiveness of program operations;
• Experience developing recommendations concerning changes in policy, procedures and courses of action to be followed which require substantive changes in administrative and management programs of a work unit;
• Experience using records management industry standard practices in developing and maintaining electronic and paper records management systems to track suspense dates for managing the disposition of documents;
• Experience managing and coordinating electronic calendar systems for an office of varying levels.

To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Well-qualified is having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements.

You will be rated on the following Competencies for this position:

• Attention to Detail
• Planning and Evaluating
• Administration and Management
• Writing
• Clerical

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and requires no special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.