Clarification from the agency

Applications will be accepted from all U.S. citizens.

This position is pivotal to the successful execution of retail operations that enhance the visitor experience at the U.S. Capitol.

As a Retail Coordinator, you will:

Assist with merchandise presentation updates, signage, floor changes, seasonal promotions, and product launches.

Determine initial product stocking levels and adjust based on sales trends. Collect and analyze sales data to support reporting and strategic decisions.

Monitor vendor compliance with service standards, cleanliness, and staffing; gather feedback to assess contractor performance.

Draft product copy for e-commerce and coordinate marketing activities with the Creative Marketing Division and eCommerce Manager.

Manage calendars, prepare documents, coordinate meetings, and support safety initiatives for the Retail Division.

Compile retail reporting requirements from various business lines, utilizing the Point of Sale and Financial Management Systems.

Process purchase orders, manage merchandise documentation, and maintain historical merchandising databases.

Acquire and maintain office equipment and develop office automation procedures and documentation.

Provide customer service to visitors, respond to inquiries, and support retail business processes.

Perform timekeeping tasks, cash handling duties, daily cash counts, deposit preparation, and reconciliation for the gift shops.

Ensure compliance with OSHA, AOC, and safety regulations, including use of PPE and participation in safety training.

Other duties as assigned.

Conditions of employment

• You must be able to pass a drug test.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

• A citizen of the United States;
• A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
• A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
• A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
• A person who is currently an officer or employee of the Government of the United States.”
• You must be able to pass a drug test and background check.
• You must meet the definition of specialized experience. 

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards.
 
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
 
Candidates for the GS-08 grade level must have at least 52 weeks of specialized experience equivalent to the GS-07 grade level in the Federal service.

Specialized experience for this position includes:

• Coordinating retail operations, including merchandising, promotions, and inventory management.
• Supporting contract oversight activities (e.g., monitoring vendor performance, maintaining compliance logs).
• Utilizing financial or point-of-sale systems to compile data and prepare reports.
• Performing administrative functions, such as preparing purchase orders, managing schedules, and processing timekeeping.
• Providing customer service and cash handling responsibilities in a retail environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. 

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

• Knowledge of retail operations and merchandising practices
• Skill in data collection, analysis, and reporting
• Ability to coordinate vendor oversight and contract compliance
• Administrative and office automation skills
• Customer service and cash handling experience

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions.  Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).