About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Lodging Facility on Niagara Falls ARS, NY.
Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes reservations and front desk operations.
This is a regular part-time position which means you are guaranteed to work at least 20 hours per week.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Lodging Facility on Niagara Falls ARS, NY.
Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes reservations and front desk operations.
This is a regular part-time position which means you are guaranteed to work at least 20 hours per week.
Please see the "Who May Apply" section under the Qualifications section.
Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits.
Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity.
Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12770596
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/06/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work schedules, etc.).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 08/06/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
