This position will be assigned to Information Ticket and Travel and is a Regular position with guaranteed hours. You are also eligible for NAF benefits such as:
-Health/Dental/Vision Insurance
- Life Insurance
-401k with Employer Matching Contribution
- AFNAF Retirement Plan with Employer Contribution
- Paid Time Off and Paid Sick Leave
- Paid Federal Holidays
- Tuition Assistance
Please refer to the benefits section below for more information.
This position will be assigned to Information Ticket and Travel and is a Regular position with guaranteed hours. You are also eligible for NAF benefits such as:
-Health/Dental/Vision Insurance
- Life Insurance
-401k with Employer Matching Contribution
- AFNAF Retirement Plan with Employer Contribution
- Paid Time Off and Paid Sick Leave
- Paid Federal Holidays
- Tuition Assistance
Please refer to the benefits section below for more information.
: Pay Rate Setting Rules in accordance with the Non-Appropriated Fund Personnel Program Management and Administration Guide, 13.6.2.2
Please see the "Who May Apply" section under the Qualifications section.
Serves as the subject matter expert in all aspects of the Information, Tickets and Tours Office. Plans, directs and supervises all IT&T program operations, implementing higher level directives and formulating comprehensive procedures and programs to achieve high standards and meet the diverse needs of eligible patrons (military members and families, retirees, civilian employees, and authorized guests. Establishes financial goals, prepares, analyzes and revises Non-Appropriated Fund (NAF) operating and Capital Expenditure budgets to ensure a solid financial condition. Manages the full range of IT&T services including sale of free, regular and discounted tickets to local attractions, sporting events, theme parks, etc.. Plans, organize and coordinates recurring and special activities, including commercial reservation and ticketing services for airlines, hotels, cruises, tour packages, and other travel related offerings. Develops and provides group tours to local, regional and international points of interest, designing activities to stimulate participation and align with community interests. Maintains a comprehensive working knowledge of travel related company rules, regulations, and procedures. Provides clear, accurate guidance and referral services for leisure travel information to individual and group customers, optimizing participation by coordinating with off-base recreational facilities and attractions to secure best possible pricing. Initiate actions and contracts to maintain updated information displays for customer use. Develops and implements marketing plans, conducts customer surveys, and creates strategies with Marketing Office to publicize IT&T program effectively and garner maximum participation. Supervises IT&T staff and is responsible for assigning duties, preparing work schedules, approving/disapproving leave requests, evaluating performance, recruiting and selections. Addresses employee complaints and grievances as necessary, ensuring adherence to personnel policies and procedures. Collects and deposits monies, processed payments from Air Force contractors and prepares accurate daily and monthly financial reports as required. Performs essential administrative duties, including processing work orders, time and attendance records, report receiving and cash collection reports. Gathers, maintains and monitors data to complete required reports and ensure program accountability. Operates Force Support tour vehicles or contracts for non-staff tour escorts as required. Resolves customer complaints, escalating more technical issues to the Community Services Flight Chief as needed. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12769462
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/08/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Progressively responsible administrative, professional, technical or other work that has provided a general knowledge of management principles and practices; a thorough general knowledge of the goals, principles, methods and techniques of the broad field of travel industry; and a thorough understanding of the travel and leisure interests of individuals and groups. Prefer to have progressively responsible experience in a military or civilian recreation program activity which has involved recreation work in the IT&T specialty. Must have responsible experience in developing or administering a budget program. Must have the ability to communicate both orally and in writing and be able to read, speak and write English. Must possess skill in dealing with the public.
Conditions of Employment: Must possess a valid driver's license. Successful completion and favorable adjudication of applicable background investigation T1 (Tier 1) is required. May be required to workdays, nights, weekends and holidays. "THIS IS A DRUG TESTING DESIGNATED POSITION. THE INCUMBENT IS SUBJECT TO RANDOM TESTING FOR DRUG USE."
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 08/08/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
