USAJOBS connects job seekers with federal jobs across the United States and around the world as the official employment site for the federal government

This job is open to

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and current CNIC employees.

Duties

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Library Front Desk / Customer Service Support (75%)

Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
Registers library users so that these patrons may borrow library materials.
Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
Removes items from the book drop daily and clears these items from patron accounts.
Reports high circulation items which are in poor condition or missing to supervisor.
Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
Completes weekly, monthly and quarterly program and collection usage reports.
Assists with processing interlibrary loan requests.
Re-shelves new and returned library materials.
Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.
Assists with collection weeding projects.
Assists with patron computer usage and troubleshoots minor hardware and software issues.
Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.
Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
Maintains library book displays.
Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples).
Maintain knowledge of other program's point of service for library program in a collocated area, ensuring patrons receive assistance from all MWR front desk team members.
Sorts mail and checks magazines and newspapers as necessary.
Informs leadership and library teammates when supplies are getting low and need reordering.
Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
Completes required military and library trainings on time.
Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

Library Program Support (25%)

Assists library programmers with program preparations to include craft and decoration preparations.
Assists library programmers with program execution to include set-up, tear-down, and presentation support.
Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
Researches current library program trends and recommends popular library programs to library leadership.

Requirements

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Conditions of employment

Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays.
Incumbent may be required to work outside in inclement weather for special events and programs.
Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds and occasionally required to move heavier items.

Qualifications

Knowledge of basic service operations for libraries.
Knowledge of Navy MWR Library's mission.
Knowledge of other MWR programs and their purpose.
Knowledge of front desk library operations that include library circulations.
Knowledge of technology devices and software applications.
Skill in providing excellent customer service.
Skill in the use of technology devices and software applications to include Microsoft Office applications.
Skill in typing.
Skill in reading comprehension and basic math.
Skill in public speaking.
Ability to work independently and as part of a team.
Ability to communicate both orally and in writing.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Direct Deposit of Pay is required.
All candidates must reside within the commuting area.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be screened for one of the following minimum qualifications:

one year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position.
at least two (2) years of education above high school.
an equivalent combination of education and specialized experience.

Applicants who meet the minimum qualifications will be further evaluated for:

Experience providing customer service support.
Experience working with technology to include troubleshooting minor hardware and software issues.
Experience working within a library environment
Years of experience do you have working with point of sale (POS) systems

Help

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 07/28/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12743575 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Commander, Navy Region Korea
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.

All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Required Documents

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The following documents are required at the time of application:

Resume
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
Proof of Education (such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 07/28/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12743575 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Commander, Navy Region Korea
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.

All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.