As Front Office Assistant Manager, oversees operations to ensure customer satisfaction and cost-effectiveness. Supervises front office areas, reviews guest feedback, monitors expenses, and ensures policy compliance. Develops procedures, resolves complaints, manages staffing, performance, training, and discipline. Maintains high productivity, professional standards, and efficient departmental operations, including night audit functions.
Summary
As Front Office Assistant Manager, oversees operations to ensure customer satisfaction and cost-effectiveness. Supervises front office areas, reviews guest feedback, monitors expenses, and ensures policy compliance. Develops procedures, resolves complaints, manages staffing, performance, training, and discipline. Maintains high productivity, professional standards, and efficient departmental operations, including night audit functions.
This vacancy is only open to current Edelweiss Lodge and Resort employees.
In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and citizens of a NATO country not married to an active-duty U.S. military member are not eligible for US NAF employment.
As the Front Office Assistant Manager, oversees work in progress for conformity with instructions, directives, and meeting customer demand. Assist the manager in formulating instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor and other expenses, presents analysis to the Front Office Manager. Supervises and assists in all front office areas to include front office, PBX, Reservations, and Bell Desk in all of their activities to include reservation bookings, customer service, computerized property management systems, and its related controls, records, reporting, accounting, and personnel functions to achieve maximum room occupancies, revenue and optimum customer satisfaction. Is responsible for the efficient operation of the department, including night audit functions, by ensuring all policies, internal controls, and procedures are understood and adhered to by the personnel. Develops operating policies, programs, and procedures for the department and submits them to the Manager for approval. Monitor and evaluate guest satisfaction to ensure that the hotel meets its high standards. Participates in regular departmental inspections and reviews and resolves guest complaints. Ensures compliance with policies and procedures, providing adequate internal controls, effective inventory management, and fiduciary responsibilities, as well as accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost-effective and timely productivity. Maintains a professional work environment with other hotel departments.
Performs a complete range of supervisor duties, including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals and submits them for approval by the Manager and Director. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Ensures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc.
Satisfactory completion of pre-employment check in accordance with AR 215-3, 2-13, i. is required.
Qualifications
QUALIFICATION REQUIREMENTS:
Progressively responsible experience that indicates the ability to satisfactorily perform the above, including 1 year of equivalent experience to at least the next lower grade level. Include supervision of staff at a resort lodging facility. Must be proficient in Word and Excel and be able to operate software programs such as Opera or ticketing management. Preferred are candidates who have also supervised staff at a resort and lodging facility. A degree in hospitality management and or possess a current CHS certification (Certified Hospitality Supervision).
Education
Graduate of High School or equivalent. Preferred are candidates who have also supervised staff at a resort and lodging facility. A degree in hospitality management and or possess a current CHS certification (Certified Hospitality Supervision).
Additional information
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
A probationary period may be required.
Selection is subject to restrictions resulting from hiring preferences and priority consideration eligibility.
Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the government's interest.
LQA is not authorized.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Army.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume.
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as explicitly mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN)Manually: A manual application can be obtained by contacting the servicing NAF Human Resources Office listed on this vacancy announcement. All application requirements must be met by 11:59 p.m. (EST) on the closing date of this vacancy.
If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form.
In order to process your application in a timely manner, all completed manual application forms (along with your resume and other supporting documentation) must be received by 3 p.m. on the closing date of this announcement.
Neglecting to respond to the job-related questions will result in an ineligible rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN)Manually: A manual application can be obtained by contacting the servicing NAF Human Resources Office listed on this vacancy announcement. All application requirements must be met by 11:59 p.m. (EST) on the closing date of this vacancy.
If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form.
In order to process your application in a timely manner, all completed manual application forms (along with your resume and other supporting documentation) must be received by 3 p.m. on the closing date of this announcement.
Neglecting to respond to the job-related questions will result in an ineligible rating.
