It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
Application Information Kit
It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
Application Information Kit
The area of consideration for this vacancy is for U.S citizens (Worldwide).
Leads, trains, evaluates, and participates with a team of technicians to operate and maintain electronic gaming machines and all supporting equipment for route based, coin-free gaming operations. Team members also perform cash collections and cash-dispenser fills, troubleshoot and solve problems, and process reportable jackpots in accordance with operational and regulatory requirements. Utilizes reports and data to administer an efficient and effective preventive maintenance routine. Tracks recurring problems, and oversees cash and card dispenser balances. Briefs technicians daily on pending technical issues and resolution. Provides training and guidance to technicians on troubleshooting procedures and assists in diagnosing more difficult problems. Trains technicians on operational duties ensuring uniformity and compliance with standard operating procedures and applicable regulations. Furnishes guidance in application of new or revised procedures and directives. Supports and ensures the integrity of applicable internal control systems. Works with business partners and customers in a cooperative and courteous manner, and provides limited technical training to location personnel. Facilitates communication between customers, location personnel, technicians, and senior management. Schedules and executes machine and location installations, machine moves, and conversions. Configures electronic gaming machines and supporting equipment. Tests machines for proper configuration and functionality. Utilizes event logs, diagnostics, system data, and/or the methodical replacement of components to troubleshoot equipment and isolate causes of problems. Repairs or replaces defective components, performs minor server maintenance, and performs routine board repairs. Ensures that components/subassemblies are adjusted and aligned to the manufacturer's tolerances in accordance with organizational guidance. Briefs Field Office Manager daily, acts as Field Office Manager in their absence, and provides periodic assessment of technician performance.
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Three years of specialized experience in electronic gaming machine and related equipment repair including installation, troubleshooting, diagnosing, repairing, and instructing on electronic equipment. Specialized experience includes employment as an electronic gaming machine technician at a casino, an electronic gaming machine manufacturer, or in a gaming route operation. Specialized experience may also be attained through completion of a recognized gaming school, or work in an industry-related field that requires knowledge of basic machine components, networking, and video monitor repair.
OR
Successful completion of (a) all the requirements for a bachelor's degree in electrical engineering, electronics engineering, or electronics technology, or (b) 3 years of study in an accredited (by the Accreditation Board of Engineering and Technology, Inc. (ABET) curriculum in electronics, or (c) a full 4-year course of study leading to a bachelor's degree that included major study or at least 24 semester hours in any combination of courses such as engineering, physical science, technology, or mathematics. At least 12 of the 24 semester hours must have been in electronics courses.
In addition to above, the incumbent must have a demonstrated working knowledge of IT components and proficiency in Microsoft Word and Excel.
If you don't have three (3) years of specialized experience in electronic gaming machine, you must submit your transcript to be qualified as indicated above.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
The following documents must be submitted with your application:
1. Resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
* DD 214 for former military members.
* Sponsor's PCS order for military/DoD civilian family members.
* DA 3434/SF 50 for current/former NAF/APF employees.
You must apply on line via https://www.usajobs.gov/ by the closing date:07/14/2025 reflected on this vacancy announcement.
Neglecting to respond to the job related questions will result in an ineligible rating.
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
