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IT SPECIALIST (CUSTSPT)

Department of Defense
Defense Information Systems Agency
DISA - FE/Global Service Desk Division
This job announcement has closed

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the PROFESSIONAL Work Category at the SENIOR Work Level within the CES Occupational Structure. It is located in DISA at Joint Base Anacostia-Bolling, District of Columbia.

Overview

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Hiring complete
Open & closing dates
06/23/2025 to 06/30/2025
Salary
$120,579 to - $156,755 per year
Pay scale & grade
GG 13
Location
1 vacancy in the following location:
Joint Base Anacostia-Bolling, DC
1 vacancy
Remote job
No
Telework eligible
Yes—Situational Telework Only, including Emergency and OPM Prescribed Unscheduled Telework, and as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Supervisory status
No
Security clearance
Sensitive Compartmented Information
Drug test
Yes
Position sensitivity and risk
Special-Sensitive (SS)/High Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CES-DISA-12748697-25BR
Control number
838900800

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Duties

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  • Providing technical guidance over IT systems and applications. Reviews technical and design specifications to address customer requirements.
  • Provides advice and assistance to customers to minimize interruptions in customers’ ability to carry out critical business activities.
  • Provides technical support to customers who need assistance utilizing client level hardware and software.
  • Develops and manages customer performance requirements and customer support policies and procedures.
  • Serves on application implementation team to ensure that customer service requirements are addressed.

Requirements

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Conditions of employment

  • Must be a U.S. Citizen.
  • Males born after 12-31-59 must be registered or exempt from Selective Service.
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • This is a Top Secret/SCI position with Yankee White
  • Drug Testing Position. The incumbent is subject to drug testing upon entry into this position and on a random basis thereafter.
  • Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:
The qualification standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.
EDUCATION:
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
EXPERIENCE:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

AND

Qualifying Experience:
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as:
Experience providing technical guidance and support with hardware and software including system analysis, hardware configuration, software requirements, software support and system administration to prevent service interruptions and resolve problems; AND developing and managing customer performance requirements and customer support policies and procedures.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Additionally, prior to reporting for duty the selectee must be found eligible for a DoD Top Secret security clearance with access to Special Compartmented Information (SCI) based upon an Single Scope Background Investigation (SSBI), AND be approved for Presidential Support Duty in accordance with Department of Defense Directive 5210.55 (Yankee White - Category II, minimum).

This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service.
If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment under 10 U.S.C. 1599f.

Education

There is no substitution of education for the qualifying experienceat the GG-13 grade level.

f you are using education to meet the Basic Requirement for this position you will need to submit your unofficial/official transcripts with your application. Failure to provide transcripts, or a determination that you do not possess the education requirement, will result in objection to your qualifications, and removal from consideration in accordance with competitive examining procedures.

To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

Additional information

  • This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
  • If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
  • This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
  • A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
  • Telework availability will be based upon the mission requirements and supervisory determination
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Recruitment, relocation, or retention incentives MAY be authorized.
  • This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
  • Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
  • Shift work required. Shift hours will be: 3rd shift Monday through Friday.
  • For more information on the Cyber Excepted Service Personnel System, click here.
  • For more information on veterans' preference, click here.
  • For more information regarding qualifications requirements, click here.
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  • If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12748697

Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil

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