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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but may not be limited to:

• Utilizes various software applications to accurately determine and/or verify Veteran eligibility and amount owed for travel reimbursement.
• Assist Veterans with waiver applications.
• Reviews clinical request for transportation at VA expense utilizing CPRS and determines best mode of transportation.
• Arranges complex transport i.e. Cabulance, Ambulance and air ambulance for patients adhering to provider specifications of mode of transport and ensuring that mode is correctly denoted according to the patient's medical condition.
• Coordinates patient transfer with other VA ensuring the patient arrives at a specified time for admission.
• Accurately arranges and coordinates air ambulance travel for eligible Veterans.
• Makes travel arrangements from basic information from the traveler en route to resolve problems.
• Continually assess the status of the Beneficiary Travel program through the use of quality assurance measurement tools to ensure compliance with existing directives, guidelines and regulations.
• Arranges all modes of transportation via Veterans Transportation Service (VTS), air ambulance, commercial air, taxi, ambulance, bus and/or independent transport.
• Corresponds with physician, traveler, and vendor to determine the most dependable and economical mode of transportation.
• Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates.
• Makes special arrangements per physician documentation according to traveler's medical condition and/or preference.
• Secures reservations and tickets from carriers.
• Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization.
• Processes a claim as Electronic Funds Transfer, paper check or denial of benefits.
• Reviews claims for accuracy and ensures all required documentation is attached.
• Receives in-person, telephone and written contacts from Veterans, their representatives and staff regarding questions or problems related to transportation or reimbursement benefits.
• Collect, organize, track and count all beneficiary travel reimbursement forms from various locations throughout the facility.
• Orders office supplies for the section and tracks and organizes orders.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To apply for this position, you must have the following qualifications:

SPECIALIZED EXPERIENCE:

You must have one year of specialized experience equivalent to at least the next lower grade GS-05. Examples of specialized experience would typically include but are not limited to: Assisting customers in person and on the phone to process requests. Arranging various modes of transportation to include, air ambulance, commercial air, taxi, ambulance, bus, and/or contracted transport services. Determining eligibility for programs and processing requests for travel pay. Preparing appropriate documentation and/or scheduling for traveler according to government rates or substantial rates. Determining which of several fund control points to utilize, obligating funds, maintaining manual and electronic accounting records, performing regular reconciliations and adjusting account balances. Determining method of payment for authorized and unauthorized claims submitted for consideration.

(NOTE: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.)

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Accountability
• Clerical
• Computer Skills
• Customer Service

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.