This position is located at US Army Installation Management Command- Europe G9 Library Garrison Support Element, Sembach, Germany.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Summary
This position is located at US Army Installation Management Command- Europe G9 Library Garrison Support Element, Sembach, Germany.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).
Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate.
Applies information security and information assurance policy, principles and practices.
Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.
Some travel may required for this position- travel to other garrisons within Europe.
Qualifications
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
1. Participating in the planning and delivery of a full range of IT customer support services;
2. Installing, configuring, upgrading and trouble shooting hardware and software components;
3. Presenting formal and informal training and assistance to customers;
4. Reporting, responding to, and resolving customer requests.
-OR-
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.
Education
If you are relying on your education to meet qualification requirements: Proof of education must be uploaded as "Transcripts."
College or university transcript(s)(copy or original) must be submitted with your resume to determine qualifications for positions with positive education requirements.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://ed.gob/admins/finaid/accred/index.html
Additional information
Area of Consideration:
The Area of Consideration for this vacancy announcement is World Wide. (Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)
Manual Applications:
If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1600 CET on 06/26/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
PCS Costs
Payment Permanent Change of Station (PCS) costs are authorized, based on a determination that a PCS move is in the Government's interest.
Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
Incentives will be paid.
Foreign Overseas Allowances
Allowances, differentials, or incentives will be paid. These allowances may include Living Quarters Allowance (LQA), Temporary Quarters Subsistence Allowance (TQSA) and requires a Transportation Agreement in accordance (IAW) the provisions of the Department of States Standardized Regulations (DSSR).
Post allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR), contingent upon eligibility.
Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office.
Applicants must comply with the Exceptional Family Member Program, for information click here.
Other:
Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
The following documents must be submitted with your application:
Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
Cover Letter
DD-214/ Statement of Service
DA 3433
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Overseas Employment Eligibility
U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFJD-25-12749992. Announcement closes at 11:59 PM Eastern Time on 06/26/2025.
-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12749992.
-Complete the online application, verify the required documentation is included with your application package, and submit the application.
-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
The following documents must be submitted with your application:
Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
Cover Letter
DD-214/ Statement of Service
DA 3433
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Overseas Employment Eligibility
U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFJD-25-12749992. Announcement closes at 11:59 PM Eastern Time on 06/26/2025.
-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12749992.
-Complete the online application, verify the required documentation is included with your application package, and submit the application.
-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
