About the position: This position will be assigned to the Lodging at Scott AFB.
About the position: This position will be assigned to the Lodging at Scott AFB.
Please see the "Who May Apply" section under the Qualifications section.
Responsible for leading the work of Lodging Guest Service Representatives assigned to the Lodging Guest Reception unit. As a working leader, performs the following duties: Instructs and trains new employees. Distributes and balances workload among employees. Observes work in progress, production, adherence to quality and safety standards. Elevates unresolved employee complaints to the supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates automated data base on occupancy and checkouts. Ensures adequate stock of supplies and equipment to do the work. Performs inventories of re-sale, sundry, and guest amenity item maintained at the Lodging Guest Reception unit. As time permits, performs non-lead duties as Guest Service Representative. Will be required to cash on to a drawer to receive guest payments, checks lodging and receipt slips, registers guests and assigns rooms, receives and distributes mail, furnishes information to guests on available facilities and activities both on and off base, places calls, coordinates information for status reports, prepares reports, collects money and prepares or oversees the maintenance of records. Ensures cleanliness of lobby and reception area to include restrooms and coffee bar area. Performs other duties as assigned.
Position is Mission Essential.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12747936
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/25/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have at least one year experience of front desk operations from either military or civilian hotel operation. Applicant must have experience in general clerical or cashier work of any kind which the applicant has demonstrated the ability to perform satisfactory in handling multi-task and providing quality customer service. Experience which demonstrates the applicant's ability to lead the work of others. Must be able to follow oral and written instructions. Must be able to read, speak and write English. Must meet state and legal age requirement for sale of alcoholic beverages.
This position does not allow for education substitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/25/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
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