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This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Open to current NAF N9 Information Technology employees.

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Duties

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Primary Responsibilities Include:

Provides tier-2 level database and applications support for the Region NAF IT Manager and team.
Configures, maintains and provides customer support for the applications maintained by the NAF Information Technology (IT) department in support of Fleet & Family Readiness Programs.
Work includes primarily maintaining the RecTrac Point-of-Sale (POS) and WebTrac E-Commerce system in Windows Server and Windows Desktop environments but includes supporting all applications required by NAF (IT). RecTrac and WebTrac support covers a wide range of business function including retail, restaurants, membership passes, equipment rental, locker rental, on-line activity registration, ticket sales, turn-style access control and on-line golf tee-time reservations.
Other duties include maintenance related to supported applications, facilitating training of supported applications, and writing technical user level documentation. Must be organized, attentive to detail, able to multitask and work under stringent deadlines.
Current applications related to the position include: RecTrac (POS), WebTrac (E-Commerce), Revel (POS) Visionline (Electronic Door Locks), Citrix (Virtualization & Application Hosting), QubicaAMF Conqueror (Recreational Bowling POS), and various other applications.
Enters work orders as requested and maintains detailed record of all tasks accomplished towards completion of the work order.

Secondary Responsibilities Include:

Experience in Remote Desktop, Active Directory, Group Policy, network device sharing, graphical design, HTML, database management and technical writing a plus.
Occasional overnight stays and travel is required as needed.
This position is required to provide occasional weekend and after-hours on-call support.
Perform other duties as assigned.

Requirements

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Conditions of employment

This position is subject to background check in accordance with federal regulations. This position is subject to background check in accordance with federal regulations. Occasional travel within the Region is required.
Occasional travel within the Region is required, including overnight stays.

Qualifications

Qualifications:

1+ years' experience in related applications support.
2+ years' experience in Windows, Microsoft 365 (Office), and facilitating end-user trainings.
Must possess excellent technical troubleshooting skills and communication skills, both oral and written. Must be comfortable with public speaking.
The incumbent must become familiar and knowledgeable with ServiceNow IT Service Management system. Enter work orders as requested and maintain detailed record of all tasks accomplished towards completion of the work order.
Possess the ability to deal directly with managers, staff, and patrons in a cooperative and courteous manner.
Employee must obtain and maintain the required certification(s) in accordance with DOD 8140: 411 - Intermediate.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

This announcement may be used to fill additional vacancies for up to 90 days following the closing of this posting.

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To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/08/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12744040It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO

Email: cnrnwn9nafhr@us.navy.mil

Address: NRNW Region NAF HR Office
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

Required Documents

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The following documents are required at the time of application:

Résumé
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

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To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/08/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12744040It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO

Email: cnrnwn9nafhr@us.navy.mil

Address: NRNW Region NAF HR Office
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.