Clarification from the agency

This announcement is open until filled.

The Operations Supervisor performs supervisory work related to the full range of agency operational duties. The incumbent serves as a first line supervisor over administrative staff operations (e.g. reception, probation administrative assistants, probation technicians, record room personnel, case processing personnel, etc.) The Operations Supervisor primarily directs staff and ensures compliance with the appropriate guidelines, policies, and internal controls.

Responsibilities

• Supervise employees involved in operational activities, including assigning and reviewing work, evaluating performance, and recommending disciplinary actions. Develop and conduct employee performance evaluations. Assist in developing work standards. Supervise, delegate, and prioritize workload. Implement staff procedures and conduct staff meetings. Oversee office functions. Identify issues and resolve disputes. Maintain accurate documentation, statistics, and employee records. Train staff on policies, procedures, and internal controls. Make recommendations regarding employee appointments, promotions, and separations.
• Supervise agency operations. Coordinate and communicate office procedures with unit executives and administrative staff. Assists with the Court's emergency planning and preparedness program, including testing.
• Communicate and respond to management requests regarding operations. Answer procedural questions for Executive Team.
• Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgement at all times. Handle confidential and sensitive information appropriately.
• Coordinates with Operations Deputy to provide training for administrative staff.
• Collaborates with the Operations Administrator in the recruitment and hiring of administrative staff.
• Ensures adequate coverage for each office location, assigning staff members to tasks and divisions dependent on agency need.
• Acts as the Data Quality Administrator by reviewing, identifying, and researching the accuracy, timeliness, and quality of data entered into internal electronic databases.
• Works closely with data staff and information technology staff in recommending and implementing new case management functionality.
• Perform quality control audit procedures and practices for the CUE, which include the use of DSS reports.
• Analyze and respond to statistical inquiries from Executive Team or Staff.
• The Administrative Operations Supervisor will report directly to the Deputy Chief U.S. Probation Officer and ultimately to the Chief U.S. Probation Officer.

Conditions of employment

Final applicant for this position is subject to a full background records check, fingerprint submission, credit bureau check and submission of certified academic transcript. Offer of employment is contingent upon favorable completion of these checks.

Qualifications

Applicants must possess a four-year degree from an accredited college or university, plus have at least seven (7) years of progressively responsible administrative, technical, professional, supervisory or managerial experience that provided an opportunity to gain (1) skill in developing the interpersonal work relationships needed to lead a team of employees, (2) the ability to exercise mature judgment, and (3) knowledge of the basic concepts, principles and theories of management, and the ability to understand the managerial policies applicable to the judiciary.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.