Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Major Duties and Responsibilities (may include, but are not limited to):

• Ensures security of all guests and guest privacy is maintained at all times
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
• Receives request and processes reservations within established guidelines. When rooms are not available, provides a certificated of non-availability (CNA) and/or alternative lodging in the area.
• Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records or occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
• Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management
• Answers phones and transfers calls to appropriate individuals and replies to guest questions
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
• The positions may require rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.
• Performs other related duties as assigned.

Conditions of employment

• Must pass all applicable records and background investigations successfully.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolves as a condition of employment.
• Must be able to register for direct deposit within 2 pay periods of hiring date.
• Must live within commuting distance of the position.

Qualifications

Knowledge Required by the Position:

• Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations
• Must be skilled in the use of personal computer and various software programs
• Must possess basic math and reading skills
• Must be able to communicate clearly and effectively both verbally and in writing in English
• Ability to handle, control, and account for large amounts of cash

• Work is primarily performed in an office environment. Requirements include extended periods of standing, walking and lifting/carrying objects up to 30 pounds.
• Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation

• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirement.
• May be required to possess a valid driver's license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
• The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as any other requirements outlines in the Lodging Career Path Guide.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.