Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Manages Information Tickets and Travel (ITT) operations/activities to maximum efficiency and economic return of investment(s).
• Interprets higher-level directives and develops procedures/guidelines to ensure high standards in recreational/promotional programs.
• Oversees the establishment, review, and evaluation of ticket sales and analysis of market trends to maximize customer satisfaction.
• Serves as the ITT liaison and negotiates group pricing for admission/travel for sporting events, tours, concerts, and performing arts venues.
• Assists unit leadership in the establishment of financial goals, budget preparation, and analysis of financial results of ITT operations.
• Coordinates with the Marketing Office to prepare advertisements and maximize publicity of ITT initiatives to base populace.
• Supervises the Point-of-Sale Cash Register System, programming new tickets, correcting errors, and producing reports as required.
• Uses government-approved purchasing methods to procure tickets from vendors.
• Responsible for purchasing and maintaining physical ticket inventory.
• Researches and edits information on the local area and surrounding points of interest to provide customers with current information.
• Operates various software programs to create advertising fliers, brochures, and materials for distribution and bulletin boards.
• Generates correspondence with internal and external agencies via methods such as e-mails, memorandums, letters, and faxes.
• Responsible for balancing ITT accounts as required per applicable directives and coordinating sales balances with the finance office and all vendors and attractions to certify expenditures.
• Maintains program records and receipts in an orderly fashion to be made available upon request for inspections and financial audits.
• In the absence of guidance, establishes policies and procedures concerning ITT operations to ensure highest customer satisfaction.
• Responsible for assigning escorts for local trips and/or tours to maintain customer accountability and resolve issues as needed.
• Perform other related duties as assigned.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/01/2025

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Practical knowledge of ITT procedures and the hospitality industry.
• Proficiency in computer use to include software applications such as Microsoft Office (Word, Excel, Publisher, PowerPoint, etc.).
• Must have knowledge of basic NAF accounting practices and knowledge of cash handling procedures, bank deposits, inventory control, and cash register systems.
• Prior customer service experience is required.
• Must be able to communicate both orally and in writing.
• Experience which has provided a general familiarity with the routines and procedures for the ticket and travel operation.
• Must be able to satisfactorily complete a Tier-1 background investigation

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.