Clarification from the agency

See Requirements section of this announcement for information on who may apply.

The individual selected for this position directs and supervises the Operations Staff and assists with formulating policy, providing management oversight and coordinating agency and jurisdiction operations and services including facilities management, customer service, visitor support, utilities and tenant/client services. Responsibilities also include coordinating performance measures, metrics and analytics to continuously assess and improve operational performance as warranted.

Duties:

Leadership and Managerial Responsibilities

• Leads and supervises the Operations Staff. Performs administrative and technical supervisory functions for subordinates, including assigning duties, evaluating performance, and managing the workload, resources, spaces and requirements.
• Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards.
• Provides employee skills enrichment through job-related coaching/mentoring and training.
• Resolves complaints and grievances.
• Provides leadership to ensure support for equal employment opportunity (EEO) goals and requirements.

Program Assessment and Oversight

• The Operations Staff Director for OCO assists in the development and governance of exceptionally complex programs and policies to implement guiding regulations, demonstrating a mastery of professional, technical and facilities management skills in achieving enhanced organizational performance.
• Develops and directs specific programs and policies to meet operational objectives.
• Monitors and assesses AOC operations through reports, correspondence review, performance measures and metrics, consultations and personal observations.
• Prepares written analyses, recommendations, summaries and recommendations to AOC Jurisdictions and/or the Chief of Operations and Deputy Chief of Operations on matters of major significance to the AOC.
• Performs professional quantitative analysis of the select AOC operations, functions and programs to support internal AOC decision making as well as reporting to congressional oversight committees and clients.
• Provides guidance to jurisdictions on developing comprehensive replies to Congressional and external inquiries involving facilities management, utilities services, visitor services and other technical and operational issues.

Communication, Collaboration and/or Liaison

• Serves as liaison to operational jurisdictions and front-line client/visitor-facing organizations, focusing on all aspects of agency operations from routine and recurring maintenance to the most urgent and sensitive matters.
• Analyzes the effectiveness of existing, new and emerging programs or operations in meeting established goals and identifies and implements process improvements and cross-functional initiatives that create a more productive environment for site improvement and budget outlays.
• Assists the Chief of Operations and Deputy Chief of Operations in reviewing and promulgating operation plans and objectives and providing guidance and leadership for AOC Jurisdictions on the development of their associated plans.
• Maintains cognizance of workload, deadlines, priority programs and operational trends in order to reduce problems, resolve conflicts and institute corrective action.
• Reviews significant incoming directives and high-level correspondence requiring agency decisions or response and recommends appropriate action.
• Partners with senior management officials across the agency to achieve broad objectives, outcomes and goals.

Reports and Analysis of Empirical Outcomes

• Provides leadership in the evaluation, assessment and improvement of operations, programs and management systems by applying a wide range of qualitative and quantitative techniques.
• Provides leadership for data integrity and comprehensive reporting.
• Analyzes and evaluates AOC systems, functions and processes, to render cogent recommendations and plans for linking otherwise disparate data.
• Utilizes complex analytical and statistical tools, to conduct multi-variate analysis, synthesizing results to produce accurate reporting and presentation.

Advice, Guidance and Customer Service

• Provides advice and guidance on agency and jurisdiction operations and services including, but not limited to, facilities management, visitor support and client services.
• Oversees evaluations and leverages metrics to develop the most comprehensive understanding of agency operations with broad and long-range impacts.
• Advises senior executive leaders on proposals and issues that involve exceptional controversy, intensive outside interest or significant long-range effects on the program or on other organizations.
• Plans and directs the development of policies, standards, systems and procedures to ensure total integration of operations and services across the AOC.
• Plans and directs requirements analysis and assesses future needs for program elements. Makes authoritative recommendations for changes or improvements as necessary.

Conditions of employment

• You must be able to pass a drug test.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:

• A citizen of the United States;
• A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
• A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
• A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
• A person who is currently an officer or employee of the Government of the United States.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.  You must meet all eligibility and qualifications requirements by the closing date of the job announcement.  Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.  It is available for your review on the OPM web site at OPM qualification standards

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-14) grade level in the Federal service.

Specialized experience for this position must demonstrate the following:

• Providing leadership and/or administrative and technical supervision of staff, including managing workload, training and development, performance management, resource management and space requirements.
• Planning, coordinating and directing the development and execution of strategic initiatives, standards, policies, procedures and systems to meet current and future operational objectives.
• Performing complex analysis of facilities management and support services programs and operations and making recommendations to improve organizational performance.   
• Developing and implementing process improvements and cross-functional initiatives in support of organizational programs, operations and strategic goals.
• Developing innovative solutions to resolve complex problems and directing corrective action.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

• Leadership Ability
• Programs and Operational Management
• Reporting and Analysis
• Problem Solving
• Written Communication
• Oral Communication

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions.  Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).