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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

The Recreational Lodging Reservationist is responsible for managing reservations, handling guest inquiries, processing payments, and ensuring the smooth operation of Big Bear Recreational Facility. This role involves financial reporting, inventory management, and administrative support to assist management in maintaining an efficient and welcoming environment for guests.

Main Responsibilities:
- Accept reservations, and pre-registration requests
- Process and verify reservations, ensuring accuracy in guest details, dates, and payments
- Accurately calculate and post all charges to guests' account, charge credit cards and handle payment transactions securely
- Complete the night audit process, reconcile daily transactions, and prepare financial reports
- Assist in resolving guest issues related to reservations, billing, or lodging concerns
- Answer guest questions about local activities and tourist attractions
- Assist customers and communicate in a positive and friendly manner
- Generate and submit financial reports as required by management
- Purchase necessary supplies and maintain proper documentation required by policy
- Assist management with inventory tracking and purchasing decisions
- Prepare and submit requisitions for new and existing contracts
- Maintain accurate records of transactions, reservations, and inventory
- Support management with administrative tasks and special projects

Provides exceptional customer service, and upholds high service standards using respect, courtesy, professionalism, and teamwork. Takes the initiative to solve problems quickly but recognizes when to seek assistance to resolve issues. Collaborates in a professional, supportive, and proactive manner.

Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Performs other related duties as assigned.

Requirements

Help

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

One year experience as a hotel reservationist, customer service technician, customer service liaison, or similar field of work required. Experience in a lodging reservation system is preferred. Must have financial reporting experience and be proficient with excel spreadsheets. Must be able to convey information and ideas clearly to both guests and leadership. Requires reading, writing, basic math calculations. Must have excellent communication and customer service skills, strong organizational skills, and attention to detail. Proficiency with the Microsoft Office Suite and the ability to learn proprietary software required for the position. Must possess the ability to work both independently and collaboratively.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Help

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If prior military, upload a copy of your DD214 Member 4 Company as an attachment to your MCCS careers profile under "My Job Applications" at https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72191&PostingSeq=1

Required Documents to be considered for Military Spousal Preference:
Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions.
    1. Spouses must meet the minimum qualifications posted in the job announcement.
    2. Spousal Preference eligibility begins 30 days before the military sponsor's reporting date to the new duty location.
    3. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60-day period of receiving new PCS Orders.
    4. Spousal Preference applicants must provide a copy of the PCS order identifying a spouse's authorized move and the sponsor's reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).
    5. Spouses with current or prior Federal service, submit a copy of the most receive performance appraisal rating.

NOTE: It is the applicant's responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference. Please verify that information required has been uploaded/submitted, legible, and accurate. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status. MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant.

Selective Service Registration:
If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.

Agency contact information

MIRAMAR MCCS

Phone: 858/307-7848
Email: miramar.vacancies@usmc-mccs.org

Address: MIRAMAR MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN: PERSONNEL OFFICER
SAN DIEGO, CA 921455294
USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

Required Documents

Help

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply