Clarification from the agency

This position is opened to the public. This position allows for situational and recurring telework, but does not qualify for full-time or remote telework.

The Court Services Office (CSO) is seeking a self-motivated, experienced Program Analyst to serve as a product owner. The Program Analyst represents user needs as the Judiciary builds, supports, enhances, and modernizes its case management systems for appellate, district, and bankruptcy courts.

The Program Analyst serves as a liaison between the courts, Agile software development teams, and AO managers. Using user-centered design methods, the incumbent gathers business requirements from various user types and ensures those requirements drive the development of the systems. This position reports to CSO's New Products Section Chief.

The ideal candidate must have superior oral and written communication and presentation skills.

The duties of the position may include, but are not limited to:

1. Serving as Agile software development product owner for the case management/electronic case filing systems and the case management modernization product.
2. Serving as the product ambassador internally as well as externally across the Judiciary, sharing knowledge, status updates, and providing clarifications as needed.
3. Making informed decisions on product scope and feature prioritization and conducting trade-offs.
4. Clearly and transparently communicating progress, risks, and changes to all stakeholders.
5. Conducting hands-on validation and evaluation of the developed feature and product.
6. Working in partnership with other product owners to ensure seamless communication and collaboration (e.g. discuss inter-team dependencies, risks, and impediments).
7. Staying current with industry trends and best practices to inform product strategy and innovation.
8. Serving as a key member of one or more Agile development teams facilitating the communication of user-centered design requirements and setting and achieving quality standards, conducting usability testing, and advocating for user needs.
9. Communicating user-centered design requirements to decision makers, technologists, and internal and external stakeholders to ensure deliverables are responsive to the needs identified through user research.
10. Overseeing and participating in the development of documentation and artifacts to support system development and maintenance, including feature requirements, user stories, data dictionaries, workflows, and prototypes.
11. Ensuring the Judicial Conference, AO advisory entities, and other stakeholders' interests and recommendations are communicated to the development teams.
12. Assisting courts with implementing changes to case management systems, including developing guidance for clerk's office staff.
13. Participating in meetings with court and AO staff to discuss prioritization of requirements, ongoing development work, and issues raised in the testing of new case management software.
14. Participating in the identification and implementation of agency-wide data governance protocols and policies.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in product or project management, business analysis, or user-centered design, and experience in a DevOps/DevSecOps development environment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.