Help Desk Support Specialists at this level of function provide help desk support for end users and provide technical support in installing and configuring computer hardware and software programs. Specialists at this level perform routine troubleshooting. This is a professional and highly visible position that will provide support to approximately 175 end users in two locations within the DC metro area.
Help Desk Support Specialists at this level of function provide help desk support for end users and provide technical support in installing and configuring computer hardware and software programs. Specialists at this level perform routine troubleshooting. This is a professional and highly visible position that will provide support to approximately 175 end users in two locations within the DC metro area.
U.S. Citizens (or persons eligible to work in the United States) may apply to this posting. A Public Trust Background Investigation is required for this position.
The successful candidate must be a self-starter as well as detail oriented. The candidate must be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Must have strong prioritizing and problem-solving skills. Must have solid communication skills (written & oral) to communicate effectively with persons within the court of various levels of technology expertise front line staff to chambers, as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner is a must.
To qualify at the CL-24 level: One year of specialized experience equivalent to work at the CL-23 level.
High school graduation or equivalent and two years of general experience.
Specialized experience is progressively responsible experience in or closely related to the work of the position that has provided the knowledge, skills, and abilities to perform the duties of the position successfully.
Preferred Qualifications:
The court requires the candidate to have a bachelor's degree in computer science or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the Help Desk Support Specialist may be substituted for the degree requirement. Applicants with court experience are strongly encouraged.
The court requires a bachelor's degree or five years of specialize experience.
You will be evaluated for this job based on how well you meet the qualifications above.
The court will also conduct an evaluation of each applicant's qualifications and materials after receipt of a complete application package.
IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Office 365, SharePoint, OneDrive, Kace Systems Deployment, and other areas relevant to the position.
Candidates with certifications from Microsoft and VMware are strongly preferred.
Applications must be submitted electronically. The application shall consist of:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The best qualified applicants will be invited for in-person interviews in Washington, D.C.
Due to the large number of applications anticipated, only those applicants invited for interviews will be contacted by the court.
Applicants selected for interviews must travel at their own expense.
Interview and relocation expenses will not be reimbursed.
Email complete application in one submission (attachments in PDF only) to: uscfcjobs@cfc.uscourts.gov.
Zip files and faxes will not be accepted. Please include the Title and Job Announcement Number in the subject line.
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