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THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number NGD2525P01 and is part of the TN ARMY Army National Guard.
This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 103 (Volunteer Chapter).
01/22/2025 to 02/06/2025
$67,867 - $88,225 per year
GS 9
1 vacancy in the following location:
No
No
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Excepted
None
No
No
TN-12666768-AR-24-366
829092400
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current members, those who want to join or transitioning military members.
Area 1: All Permanent (Tenure 1 OR 2) employees (T32 military technicians/ T5 National Guard employees) with membership in the Tennessee Army National Guard, who meet qualification standards. Area 2: All qualified members of the Tennessee Army National Guard. Area 3: All qualified applicants eligible for membership in the Tennessee Army National Guard.
As an IT SPECIALIST (CUSTOMER SUPPORT) (Military), GS-2210-09, you will work in the Information Technology series to systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance, or reception of information, the primary purpose of this position is to provide statewide customer support services. Information technology includes computers, network components, peripheral equipment, software, firmware, services, and related resources. This series covers two-grade level work for which the paramount requirement is knowledge of information Technology principles, concepts and methods, e.g.' data storage, software applications, networking. Perform other duties as assigned.
Military Grades: E-2 through E-8
GENERAL EXPERIENCE: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process. Experience gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that require the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: Must have 24 months specialized experience, education, or training equivalent to at least the next lower grade. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language; practical knowledge of and skill in applying customer support, principles, concepts and methods to install, configure, test, troubleshoot and maintain a variety of standard hardware and software on customer workstations and throughout the state. Experience presenting formal and informal training and assistance to customers throughout the organization. Experience applying quality assurance principles, evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate and ensuring the application of appropriate security measures to the assignment.
Education Requirement: None
Substitution of Education to qualify for this position is not available.
Education Requirement: None
In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:
For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree may be substituted.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
MILITARY MEMBERS WITH BONUSES: Upon acceptance of a military technician position military members who are currently receiving a military Reenlistment/Extension Bonus (REB) or GI Bill-SR Kicker may lose incentive eligibility and may be subject to termination or suspension of incentive (includes indefinite and temporary technicians on assignment for more than 179 days in any continuous 12-month period).
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
To apply for this position, you must submit a complete Application Package which includes:
1. A COMPLETE RESUME IS REQUIRED. Your full name, address, email address and current telephone number must be on your resume. YOU ARE REQUIRED TO DOCUMENT IN YOUR RESUME EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. Your resume must show relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (including Month and Year, e.g., 02/2017, Feb 2017, etc), hours per week & salary. Incomplete resumes will result in the applicant not being considered for the position.
Each applicant must fully substantiate in their own words that they meet 100% of the minimum requirements and specialized experience above in detail; otherwise, the applicant will be considered unqualified for this position. Do not copy and paste from the vacancy announcement or the position description.
2. ALL SUPPORTING DOCUMENTS: Examples include SF50, Diplomas, Official Transcripts, required Certificates/Certifications, Licenses, DD-214s (Member Copy-4), SF-15, VA Disability letter(s), Professional License(s), Official Course Completions (1059), etc.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resumes, supporting documents, official transcripts (copies) if needed, licenses, SF 50 etc.) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully prior to the announcement closing. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify, change or add anything to your application packet after the closing date. Incomplete packets will not be considered for the position.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12666768
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/829092400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
