Clarification from the agency

This vacancy announcement is open to current employees of the Administrative Office of the U.S. Courts (AO). This position is eligible for full-time remote telework. The selectee of this position may be assigned to an official duty station within or outside the Washington, DC commuting area. Accordingly, pay will be set based on the locality area/official duty station assigned.

The Administrative Office of the U.S. Courts (AO), Administrative Systems Office (ASO), Systems Execution Division is seeking a motivated, experienced Information Technology Specialist to join its Infrastructure team.

The Systems Execution Division develops, maintains, operates, and supports all administrative information technology systems, including finance, human resources, facilities, and general support systems.

The Information Technology Specialist supports applications running on Windows or Red Hat Enterprise Linux (RHEL) operating systems, manages server hosting, provides infrastructure services, and monitors activities for over 50 locally used and Judiciary-wide enterprise applications. This position reports to the Infrastructure Branch Chief.

The ideal candidate has the ability to present complex topics to a wide range of audiences, manage and successfully deliver mission-critical services in a dynamic environment with competing demands, and effectively collaborate with internal and external stakeholders to ensure minimal disruption to supported applications. The ideal candidate also possesses excellent written and oral communication skills.

The duties of the position include, but are not limited to:

1. Managing and maintaining RHEL or Windows-based servers and ensuring their reliability, security, and performance.
2. Collaborating with cross-functional teams to design, deploy, secure, and maintain computer systems for ASO's productions, test, and development environments.
3. Assisting in setting up and configuring new systems, installing and maintaining application software, and coordinating network connectivity.
4. Assisting in patch and update deployments to keep systems protected against vulnerabilities, participating in the security scanning program, and resolving all assigned findings.
5. Monitoring system performance and proactively addressing potential issues.
6. Providing technical support to ensure prompt resolution of performance and availability issues.
7. Creating or maintaining architecture diagrams, service level agreements, and standard operating procedure documentation.
8. Analyzing system logs, investigating incidents, and providing valuable insights for IT service intelligence by using monitoring tools such as Zabbix or Splunk.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) (preferably 3 years) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below:

• Managing and maintaining Windows or RHEL-based servers and ensuring reliability, security, and performance.
• Supporting commercial-off-the-shelf or internally developed applications.
• Identifying, analyzing, and resolving server and related IT issues.

• Windows Systems Administrator
• RHEL Administrator
• VMWare
• Commercial Cloud Service Provider

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.