As an IT Specialist (APPSW), you will perform the following duties:
Initiates, coordinates, and participates in actions to obtain the necessary support to implement projects through use of inhouse government resources and/or contractual actions.
Integrates information system components, performance tuning tools and technologies, and system diagnostic tools and fault identification techniques to serve as lead systems administrator for organizational enterprise systems.
Provides customer support, technical assistance, systems advisory service, and training. Provides on-going technical advice and guidance to customers in the planning and use of applications software and a variety of other routine IT issues that impact the use, operation, and security for systems.
Plans and coordinates projects that involve multiple stages in the systems and applications development life cycle management process, e.g., systems analysis; software development; database administration; and customer support.
This Job Opportunity Announcement may be used to fill other IT Specialist (APPSW) GS-2210-13/14 FPL 14 positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience.
This position is also advertised under OS-OCIO-ST-25-12649209, which is open to Merit Promotion eligible applicants. You must apply to both announcements if you want to be considered for both.
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs.
A probationary or trial period may be required.
Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Drug Test: NO
License required: NO
Pre-employment physical required: NO
Bargaining Unit Position: NO
Confidential Financial Disclosure Report (OGE form 450): NO
Permanent Change of Duty Station (PCS) Expense: WILL NOT be paid
Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all of the below requirements:
BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail: is thorough when performing work and conscientious about attending to detail.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
To qualify at the GS-1 l3evel:
SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS- 12 grade level in the Federal service. Specialized experience is described as:
Performing system administration or oversight and management of cloud platform systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal.
Implementing new system requirements on systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal. AND
Performing system improvements based on technical knowledge and experience of SalesForce, Office 365 Business apps, SharePoint or Drupal.
To qualify at the GS-14 level:
SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is defined as:
Leading system administration or oversight and management of cloud platform systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal.
Identifying, gathering and implementing new business requirements in systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal.
Proactively identifying system issues or processes and recommend system improvements on systems such as SalesForce, Office 365 Business apps, SharePoint or Drupal.
Education
There is no positive education requirement for this position.
Additional information
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
ICTAP and CTAP Eligibles: CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: Employee Guide to Career Transition
CTAP applicants MUST submit the following documents:
A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice).
A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location;
A copy of your latest performance appraisal including your rating; and
Any documentation from your agency that shows your current promotion potential.
ICTAP applicants MUST submit the following documents:
A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
A copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc;
A copy of your latest performance appraisal including your rating; and
Any documentation from your agency that shows your current promotion potential.
Military Spouse
The spouse of a member of the armed forces seeking eligibility under the non-competitive hiring authority of certain military spouse MUST submit various required documentation by the closing date of the announcement in accordance with one of the three below eligibilities:
1.) Spouse of a member of the armed forces serving on active duty,
2.) Spouse of service member who incurred a 100% disability, or
3.) Un-remarried widow or widower of a service member killed while performing active duty.
Please review the "Required Documents" Section for specific documents pertaining to each of the above eligibilities that MUST be included with your application, if you are applying as a Military Spouse.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of the three pre-defined categories. The categories are "gold", "silver" and "bronze". However, your resume or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job. For more information on Category Rating, please go to Category Rating.
For Certain Military Spouses:
All applicants who meet the qualification requirements and military spouse noncompetitive eligibility requirements (see "Additional Information" section above") will be forwarded to the Selecting Official for consideration on a separate referral list. While veterans' preference is not a consideration when filling positions under the military spouse non-competitive hiring authority, preference eligibles are encouraged to submit their supporting documentation (DD-214, stating disposition of discharge or character of service, VA letter, SF-15, etc.).
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
Configuration Management
Systems Integration
Customer Service
Database Administration
Do NOT include the following types of information in your resume/application. If any are included, you will be deemed INELIGIBLE for consideration.
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
We recommend that you preview the online questions for this announcement before you start the application process. To preview the questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12649208
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Resume showing relevant experience; cover letter optional. Your resume must list your educational and work experience including the dates (mm/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59. Refer to the "How you will be Evaluated' section for types of information not to include in your resume/application.
Veterans' Preference documentation. Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref/index.aspx
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable (see other information).
Education. If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.aspfor more information.
Certain Military Spouses:
1.) Spouse of a member of the armed forces serving on active duty:
A copy of the service member's active duty orders specifying they are currently on active duty, AND documentation verifying marriage to the member of the armed forces.
2.) Spouse of service member who incurred a 100% disability:
A copy of the service member's DD-214 showing the service member retired or was released or discharged from active duty, a copy of a VA letter indicating the service member has a disability rating of 100 percent or more due to a service-connected disability, AND documentation verifying marriage to the member of the armed forces.
3.) Un-remarried widow or widower of a service member killed while performing active duty:
A copy of the service member's DD-214 showing the service member was released or discharged from active duty due to their death while on active duty; documentation verifying the service member was killed performing active duty (DD 1300); documentation verifying marriage to the service member at the time the service member is killed while on active duty; AND a statement certifying you are the un-married widow or widower of the service member.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
Position title;
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
Agency; and
Beginning and ending dates of appointment.
You are not required to submit official documents at this time; copies are sufficient.
Failure to provide such documents when requested may result in lost consideration.
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - http://www.ed.gov/international/usnei/us/workrecog.doc.You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov. To begin, click the Apply button and follow the prompts to register/sign-in into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply to continue.
For instructions on submitting your application in an alternate format, please contact the Agency Contact listed in this vacancy announcement.
Office of the Secretary
1401 Constitution Ave NW
Washington, DC 20230
US
Next steps
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://www.usajobs.gov and clicking on "Track Your Online Application." The four points of notification are:
Application Received or Application Incomplete
Minimum Qualification Requirement Met or Minimum Qualification Not Met;
Eligible (Application Referred to the Selecting Official) or Ineligible (Application Not Referred to the Selecting Official); and
Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Resume showing relevant experience; cover letter optional. Your resume must list your educational and work experience including the dates (mm/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59. Refer to the "How you will be Evaluated' section for types of information not to include in your resume/application.
Veterans' Preference documentation. Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref/index.aspx
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable (see other information).
Education. If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.aspfor more information.
Certain Military Spouses:
1.) Spouse of a member of the armed forces serving on active duty:
A copy of the service member's active duty orders specifying they are currently on active duty, AND documentation verifying marriage to the member of the armed forces.
2.) Spouse of service member who incurred a 100% disability:
A copy of the service member's DD-214 showing the service member retired or was released or discharged from active duty, a copy of a VA letter indicating the service member has a disability rating of 100 percent or more due to a service-connected disability, AND documentation verifying marriage to the member of the armed forces.
3.) Un-remarried widow or widower of a service member killed while performing active duty:
A copy of the service member's DD-214 showing the service member was released or discharged from active duty due to their death while on active duty; documentation verifying the service member was killed performing active duty (DD 1300); documentation verifying marriage to the service member at the time the service member is killed while on active duty; AND a statement certifying you are the un-married widow or widower of the service member.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
Position title;
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
Agency; and
Beginning and ending dates of appointment.
You are not required to submit official documents at this time; copies are sufficient.
Failure to provide such documents when requested may result in lost consideration.
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - http://www.ed.gov/international/usnei/us/workrecog.doc.You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov. To begin, click the Apply button and follow the prompts to register/sign-in into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply to continue.
For instructions on submitting your application in an alternate format, please contact the Agency Contact listed in this vacancy announcement.
Office of the Secretary
1401 Constitution Ave NW
Washington, DC 20230
US
Next steps
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://www.usajobs.gov and clicking on "Track Your Online Application." The four points of notification are:
Application Received or Application Incomplete
Minimum Qualification Requirement Met or Minimum Qualification Not Met;
Eligible (Application Referred to the Selecting Official) or Ineligible (Application Not Referred to the Selecting Official); and
Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
