USAJOBS connects job seekers with federal jobs across the United States and around the world as the official employment site for the federal government

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States Citizens

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Duties

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As a IT Specialist (ENTARCH), PT-2210-2 your typical work assignments may include the following:

Conducts user research activities such as interviews, surveys, and usability tests to gain deep insights into user behaviors, needs, and pain points.
Produces high-quality and logical flow diagrams, low and high- fidelity wireframes, storyboards, user journeys, user flows, personas, information architecture diagrams, and site maps to visualize design concepts and validate usability.
Represents ISTS to strengthen internal and external stakeholder relationships, engages with staff throughout GAO to understand constraints of digital publishing, conducts whiteboard solution strategies, applies user-centric design principles, identifies change management needs, and adapts to evolving requirements.
Speaks at conferences and develops publication materials to further visibility of ISTS.

Requirements

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Conditions of employment

Must be a U.S. Citizen
Males born after 12-31-59 must be registered for Selective Service
Suitability for Federal employment, as determined by a background investigation
Completion of a probationary period is required.
Completion of a financial disclosure statement is required.
This is a bargaining unit position.

You must meet the specialized experience by the closing date of this announcement to be considered.

Qualifications

You may qualify at the BAND II level, if you fulfill the following qualification requirement:

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

The PT-II position require one year (52 weeks) of specialized experience at the next lower band/grade PT-I, CS-I, PE-I/GS-11 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is defined as experience in conducting, analyzing, and gathering usability tests, results, and user feedback to identify areas for improvement and inform design interactions.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Form I-9, Employment Verification and the Electronic Eligibility Verification Program - GAO participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. If selected, the Form I-9 will be required at the time of in-processing. Click here for more information about E-Verify and to obtain a copy of the Form I-9.

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).

Based on the staffing needs, additional selections may be made through this vacancy announcement.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

Below are the minimum and maximum pay range for each duty location.
Washington, DC: $105,024 - $155,880
Atlanta, GA: $97,307 - $145,138
Boston, MA: $110,584 - $164,276
Chicago, IL: $103,174 - $153,132
Dayton, OH: $97,985 - $141,388
Dallas, TX: $103,847 - $154,130
Denver, CO: $104,418 - 154,976
Huntsville, AL: $94,739 - $141,388
Los Angeles, CA: $111,130 - $165,084
Oakland, CA: $117,100 - $173,484
Norfolk, CA: $95,016 - $141,804
Seattle, WA: $105,444 - $156,502

For some advertisements, the GAO receives hundreds, even thousands, of applications from job-seekers. Because of this high level of interest, GAO reserves the option of setting an application number limit.

When an applicant limit is set, USAJOBS will close the vacancy at as follows:(A) the day the limit is reached -OR-(B) the pre-defined closing date of 01/02/2025.If the limit is reached before 01/02/2025, all applications in excess of the limit will continue to be accepted until 11:59 pm EST.
The application limit is 100

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed in this announcement. You will be further evaluated based on your responses to the assessment questionnaire to determine your level of experience. Please follow all instructions carefully when applying. Your responses must provide sufficient information to determine possession of experience and must be evidenced in your resume. Incomplete responses (e.g. see resume, or like), errors or omissions will affect your eligibility.

All qualified candidates will be assigned to a quality category: Best Qualified, Well Qualified, Qualified. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be further evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Information Technology Architecture, Oral Communication, and Web Technology

The Category Rating Process does not add veterans' preference points but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service- connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12651166

Help

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Stephanie Banks at BanksSR@gao.gov to obtain an alternative application.

Agency contact information

Stephanie Banks

Email: BanksSR@gao.gov

Address: Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.

Required Documents

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To apply for this position, you must submit a complete Application Package which includes:

Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
Other supporting documents:
- Cover Letter, optional
- College Transcript(s), if the position has an education requirement
- Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

How to Apply

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To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Stephanie Banks at BanksSR@gao.gov to obtain an alternative application.

Agency contact information

Stephanie Banks

Email: BanksSR@gao.gov

Address: Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.