This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C.
Closing Date: Tuesday, 12/31/2024, 11:59 PM EST
Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.
This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C.
Closing Date: Tuesday, 12/31/2024, 11:59 PM EST
Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.
depending upon qualifications
The Office of Information Technology provides automated information systems for the Supreme Court of the United States. The Court's technology environment includes a variety of Court-wide software applications, individual office systems, and off-the-shelf products. Technologies deployed at the Court include HP Intel Core i5 desktop workstations, thin clients, printers, and peripheral equipment, with Microsoft Windows 10/11 and Office Suite 2016/2019 applications in networked environments.
The incumbent configures, tests, troubleshoots and installs desktop and laptop computers, and is required to install peripheral equipment to include scanners, printers, monitors, iPads and iPhones. Installs, configures, and tests desktop operating systems, Microsoft applications, third-party security software, hardware/software upgrades and system patches. Be able to create a standard base image for laptops and PCs. Provides troubleshooting, fault isolation, repair and preventive maintenance of Workstation equipment. Delivers hands-on user training, technical support, problem-solving and general assistance to system users in a "Help Desk" type environment. The incumbent is expected to react calmly with minimal supervision to resolve problems that impact the operations of the Supreme Court Workstation environment.
Minimum of four years user support experience as an IT Field Service Technician is required. The candidate must possess the following knowledge, skills and abilities: Hands-on working-level knowledge of technology products, HP computers and peripheral equipment to include printers, scanners, and Apple products (iPads and iPhones); thorough knowledge of Windows 10/11 and Microsoft Office 2016/2019 Suite required; working knowledge of Microsoft Project preferred; ability to install new PCs and laptops and update images on a regular basis; working knowledge of Apple iOS a plus. Requires experience performing hardware evaluation, configuration, and installation of new technologies; ability to field requests for assistance, document and respond to trouble calls, and provide hands-on user training. Must have strong verbal communication, written communication, and customer support skills and the ability to understand and communicate technical information, comprehend technical instructions, evaluate problems, and assist users in the use of Workstation equipment. Must have the ability to remain calm and professional in a high pressure environment and be able to interact in a courteous manner with users on short time frames, and meet other pressing or urgent demands. A-Plus Certified and Microsoft Certified Application Professional status are a plus.
A Bachelor's degree is preferred.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review and assess your application package in comparison with the posted qualifications for the position.
Your answers to the assessment questionnaire are required and will be used to evaluate your application. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12646167
You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 12/31/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case your most recent SF-50, Statement of Service, and/or DD-214 will also be required.
Upon submission, you will receive an e-mail acknowledging receipt of your application. Please be advised that your application will not be considered complete unless all of the required documents have been received. All applicants will be notified once a selection has been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
