This is a full-time position with the Office of the Information Technology at the Supreme Court of the United States in Washington, D.C.
Closing Date: Tuesday, 12/31/2024, 11:59 PM EST
Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.
This is a full-time position with the Office of the Information Technology at the Supreme Court of the United States in Washington, D.C.
Closing Date: Tuesday, 12/31/2024, 11:59 PM EST
Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.
depending upon qualifications
The IT Technician (Customer Support) regularly interact with internal and external callers requesting information or to resolve telecommunications issues. Incumbents are expected to professionally dispatch internal and external calls to the appropriate Court Office, individual, or to provide the appropriate information. IT Technicians utilize Voice-Over Internet Protocols (VoIP) solutions, which run as part of the internal information technology architecture. The incumbent will assist IT helpdesk staff by providing basic technical assistance to Justices, Court staff, and Court guests in the areas of configuring, troubleshooting, and providing support for telecommunications systems such as VoIP and cellular phones. In addition, IT Technicians provide data and reports for contact information and telecommunications usage. The Court's technology environment includes telecommunications services via desktop VoIP and cellular services. Incumbent must maintain current knowledge of new applications, software updates, and hardware as technology in the telecommunications field advances. The Customer Support Group provides support in the configuration and training associated with all telecommunications devices. This includes working with vendors to configure and provide support for problems experienced by employees. Respond to emails, monitor IT trouble ticket system and take appropriate action; prolonged periods of time when incumbent must maintain close proximity to the phone console; monitors, tracks, reviews, and reports call volume usage. Performs other duties as assigned.
Strong customer service skills; proficiency with Microsoft Excel and Word; excellent written and verbal communications skills; ability to function as a reliable team player in a fast-paced, team-oriented office; and the ability to configure, update, and troubleshoot cellular devices and peripherals are required. Familiarity with VoIP phone systems; experience with configuring and managing web browsers (e.g., Edge, Chrome, Firefox); and experience using desktops in a virtualized environment are preferred. Basic knowledge of initiating and configuring devices for video conferencing on cellular devices and iPad platforms. Outstanding attention to detail, strong organization skills, tact and a courteous demeanor are also required.
High school graduate required, college degree preferred but not required.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review and assess your application package in comparison with the posted qualifications for the position.
Your answers to the assessment questionnaire are required and will be used to evaluate your application. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12640300
You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 12/31/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case your most recent SF-50, Statement of Service, and/or DD-214 will also be required.
Upon submission, you will receive an e-mail acknowledging receipt of your application. Please be advised that your application will not be considered complete unless all of the required documents have been received. All applicants will be notified once a selection has been made.
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