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As a Program Support Specialist, you will serve as a liaison to management. The incumbent has direct involvement in confidential administrative management issues, decision-making, meetings, discussions, telephone calls, projects, carrying out all policy work related to the scope of the organization.

Major duties include, but are not limited to the following:

• Coordinates and performs basic assignments pertaining to correspondence management, records management, leave administration, and communication.
• Organizes and maintains the office filing system, including digitizing documents for digital filing, procures and manages supplies and equipment inventory, and performs other tasks necessary to meet office support needs.
• Creates and maintains a tracking system for all correspondence coming in and out of the program office.
• Scans a high volume of documents and enters and maintains data, pertaining to scanned documents into automated systems or databases.
• Assists in conducting analytical studies that are related to the programs, activities, and operations of the organization.
• Prepares a variety of correspondence and other written material in connection with assigned programs and activities.
• Collaborating with multiple stakeholders to ensure delivery and adequacy of organization services.
• Collects, organizes, and prepares a wide variety of administrative forms, reports, and documentation.
• Prepares information for briefings or presentations for higher level management to explain analysis of the subject matter involved, as well as provides recommendations or action plans, and provides guidance and/or direction for implementation.

*We are currently filling three vacancies, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting areas needed.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Register with Selective Service if you are a male born after 12/31/1959
• Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-09 salary range starts at $60,905.00 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify at the GS-09, you must possess one of the following:

One year of specialized experience equivalent to the GS-07 level or higher in the Federal service. Specialized experience must have included:

• Provides administrative operating processes for the organization.
• Provides customer service to a wide array of internal and external customers.
• Utilizes computer systems, programs and databases for automated data input and monitoring.
• Utilizes spreadsheet, document, and presentation software to develop reports and presentations.
• Creates and maintains tracking systems for all incoming/outgoing correspondence.
• Maintains, scans, and organizes digital and paper filing systems.

OR

A master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

OR

A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here’s how it will work:

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:

• Skill in using analytical techniques including the ability to gather, compile, analyze, draw conclusions and prepare reports, and provide recommendations based on results of analysis to resolve issues or problems.
• Knowledge of governmental fleet administrative policies, practices and procedures needed to perform independent work involving a wide variety of administrative assignments, reports, and projects.
• Knowledge of administrative computer based acquisition and/or program support methods, processes and techniques. Ability to prepare correspondence, reports, statistical charts, presentations, etc., using computers. 
• Knowledge of commonly used program/administrative analytical practices, procedures, regulations, precedents, policies, and guides that specifically pertain to the work assigned. Knowledge of Microsoft office suite and/or Google suite, scanning, filing systems inventory management, and data integrity.
• Ability to communicate effectively both orally and in writing with management and co-workers, including management officials, client organizations.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges: 

• Best Qualified = Candidates scoring between 95 - 100
• Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
• Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.