The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.
Before applying for this position, please read the entire announcement and follow the instructions in the How to Apply section.
Summary
The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.
Before applying for this position, please read the entire announcement and follow the instructions in the How to Apply section.
U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security (DHS) comprised of approximately 22,000 federal employees. We lawfully administer immigration and naturalization adjudication functions and establish immigration services policies and priorities.
The Deputy Chief Human Capital Officer (DCHCO) for Talent Management & Employee Experience is located in the Management Directorate (MGT), Office of Human Capital and Training (HCT). The DCHCO reports to the Chief Human Capital Officer and is responsible for managing several headquarters-based human capital functions and programs by providing day-to-day direction and oversight through subordinate division chiefs and program managers to ensure HCT carries out its mission. The DCHCO will participate fully with the Chief Human Capital Officer (CHCO) in providing leadership and management for HCT and overseeing the execution of work through the efforts of subordinate supervisors and other senior staff.
The programs for which the DCHCO is responsible for are primarily central to the future directions of a changing work environment and the future of work. These programs are focused on strategic planning, analysis, and implementation of HCT initiatives that help move the organization forward. These programs include training and career development, HCT communications, human resources policy, work-life and employee engagement, labor and employee relations, employee performance management, and special programs that are unique to USCIS and DHS.
Major Duties:
On behalf of the USCIS Chief Human Capital Officer (CHCO), the incumbent will provide advice and counsel to the USCIS Director, Deputy Director, and executive Associate Directors, as well DHS executives regarding highly complex and sensitive HR management issues.
The DCHCO for Talent Management & Employee Experience is responsible for:
Providing executive oversight and management of human resource and training by implementing HR strategies and programs consistent with the overall USICS vision, goals, policies, and priorities to meet mission requirements
Sharing responsibility for determining HCT's program goals and plans; developing annual and long-range planning documents and strategies for the office
Determining resource needs, allocation, and use, and formulating criteria for program evaluation
Applying forward-looking practices central to the future direction of a changing work environment to help move the organization forward
Assuring that leadership and the general workforce are informed and kept up to date through a variety of communication methods about human capital related programs and initiatives as well as changes impacting future directions
Managing comprehensive assessments of the efficiency and effectiveness of the HCT business practice, policies, and operations and managing the development of strategies to improve and expand them as corporate tools
Advancing the use of technology to improve human capital systems and driving general process and productivity improvements and operational excellence
As necessary, representing the CHCO in dealings with outside agencies, including the Office of Personnel Management (OPM), the Human Resources Directors' Council, the Chief and Deputy Chief Human Capital Officers' Council, the Office of Management and Budget (OMB), the Government Accountability Office (GAO), and with other Federal and State agencies on human resources matters
Performing other duties as assigned
As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the diverse responsibilities USCIS carries out within the Government, visit our website at http://www.uscis.gov/.
You must be a U.S. Citizen or U.S. National to apply for this position
Obtain/Maintain a Secret Security Clearance
First time Senior Executive Service (SES) appointees are subject to a one-year probationary period
Applications exceeding the page limits will be disqualified
Financial Disclosure Required
You must pass a drug screening
Political appointees may require OPM approval prior to on-boarding
Qualifications
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising a large number of employees through subordinate supervisors and have experience hiring, developing and evaluating employees.
Your application should demonstrate that you the knowledge, skills and abilities to successfully fulfill responsibilities inherent in SES positions such as:
Leading the work of an organizational unit
Ensuring the success of one or more specific major programs or projects
Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
Supervising the work of employees, developing policy and other executive functions
To meet the minimum qualification requirements for this position, your application must show evidence that you possess the five (5) Executive Core Qualifications (ECQs) listed below. Typically, experience of this nature is gained at the GS-15 or equivalent level in the federal service or its equivalent in the private sector.
If your experience does not include these basic qualifications, you will not be determined qualified for this position.
**Noncompetitive status- if you are a current or reinstatement eligible Career SES or a graduate of an Office of Personnel Management (OPM) approved SES Candidate Development Program (CDP) and your ECQs have been certified by OPM's Qualifications Review Board (QRB)-you are not required to address the ECQs. Current and reinstatement eligible SES must include with your application a copy of your most recent SF-50, Notification of Personnel Action, documenting your SES Career Appointment. CDP graduates must include a copy of your OPM CDP graduation certificate or other proof that your ECQs have been QRB certified.**
The application process used to recruit for this position is the RESUME-BASED METHOD.
All applicants must submit a five (5) page resume. Your resume should clearly reflect evidence of the ECQs. Please do not submit separate narratives addressing the ECQs. Any information in excess of five (5) pages WILL NOT be considered. A sample five (5) page resume that incorporates ECQs can be viewed at this link http://www.opm.gov/ses/references/GuidetoSESQuals_2012.pdf
EXECUTIVE CORE QUALIFICATIONS
ECQ 1 - LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this Executive Core Qualification (ECQ) is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.
ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments or international organizations to achieve common goals.
All applicants must submit a written narrative explaining how they meet the three (3) mandatory technical qualification(s) not to exceed one (1) page per MTQ. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed and the sensitivity of the issues you handled, etc. Any information in excess of one (1) page per MTQ WILL NOT be considered. If you do not submit a narrative addressing each MTQ your application will be considered ineligible.
MTQs:
MTQ 1. Demonstrated executive-level experience providing advice for strategic planning initiatives related to highly complex and sensitive talent management and employee experience principles, concepts, regulations, and practices to successfully assist management officials in addressing human resources operations matters.
MTQ 2. Demonstrated knowledge and experience in managing multiple federal human capital programs, such as: labor and employee relations, training and employee development, human capital policies, and performance management.
MTQ 3. Demonstrated experience improving customer experience, service deliverables, and stakeholder services while leaning into technology to effectively collaborate across the organization to achieve goals.
Education
There is no substitution for education of experience for this position.
Additional information
Our Benefits Package: You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments. You will be covered by a defined benefit, contributory Federal retirement system. You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings. You may select one of a variety of health plans and options under the Government's Federal Employees' Health Benefits program and you may participate in the Federal Employees' Group Life and Long Term Care Insurance Programs. You will earn 26 vacation days and 13 days of sick leave per year. In addition, the Government observes 10 regular paid holidays each year.
Veterans' preference does not apply to Senior Executive Service positions.
Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.
Selective Service: If you are a male born after December 31, 1959 and selected for this position, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.
Immigration Reform and Control Act: The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
USCIS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.
Background Investigation: This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position. A security clearance is required.
Drug Testing: This position has been identified as a Testing Designated Position under the USCIS Drug-Free Workplace Program. Satisfactory completion of a drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.
Probationary Period: You will serve a one-year probationary period unless you previously completed a probationary period in the SES.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Our evaluation will be based on the information you provide. Verification of performance, suitability and security information from reference checks will be taken into consideration when making offers of employment.
You will be evaluated on the quality and extent of your total accomplishments, experience and education. Your application will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The USCIS Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB after selection and before appointment can occur.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to submit the required documents will result in your application being disqualified.
1. Resume should not exceed five (5) pages. Exceeding the page limit may result in loss of consideration. Please do not submit an application form (such as OF 612, Optional Application for Federal Employment) in lieu of a resume. Applicants typically provide the following information:
Vacancy announcement number -ERS-15478-25-SES-MGT
Full name, e-mail and mailing addresses, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following
Information about your paid and non-paid work experience related to this position including:
Job title (include series and grade if Federal job)
Duties and accomplishments
Employer's name and address
Supervisor's name and phone number
Starting and ending dates of employment (month and year)
Salary
Honors, awards and special accomplishments
When uploading your resume, choose the label "Resume."
2. Mandatory Technical Qualifications - Written narratives addressing the Mandatory Technical Qualification(s) (MTQ) not to exceed one (1) page per MTQ.
3. Non-competitive applicants: Current of former career SES members must provide a recent SF-50 showing their current status or reinstatement eligibility. Candidates who have successfully completed an Office of Personnel Management approved SES Candidate Development Program must submit a copy of their certification. Your status must be clearly stated in your resume.
To apply for this position, you must at a minimum provide a complete application package which includes:
1. Your 5-page (or shorter) resume (any excess pages will not be considered)
2. Mandatory Technical Qualifications narrative statement (1 page per MTQ. Any excess pages will not be considered)
See Required Documents section for more detail.
To begin your online application, click here to create your account and follow the prompts to register or sign into USAJOBS. Once there, click the apply button, take the online questionnaire, and submit the required documents..
It is your responsibility to verify that information entered, uploaded, sent (i.e. resume, ECQ, SF-50s) is received and is accurate by 11:59PM EST on 12/20/2024. You may complete the assessment questionnaire more than once, but only your most recent submission will be used.
Once you submit your application, we will review your experience and qualifications to determine if you possess the required ECQs for the position based on the information submitted in your package. Those who meet the qualifications will be referred to a panel of SES members to determine the "best qualified" candidates who will be referred to the selecting official for further consideration.
Once a selection has been made, the selectee's application will be forwarded to the Office of Personnel Management (OPM) for approval by the OPM Qualifications Review Board (QRB), unless the selectee is a noncompetitive candidate that has been successfully certified by the OPM QRB.
We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a selection within 90 business days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to submit the required documents will result in your application being disqualified.
1. Resume should not exceed five (5) pages. Exceeding the page limit may result in loss of consideration. Please do not submit an application form (such as OF 612, Optional Application for Federal Employment) in lieu of a resume. Applicants typically provide the following information:
Vacancy announcement number -ERS-15478-25-SES-MGT
Full name, e-mail and mailing addresses, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following
Information about your paid and non-paid work experience related to this position including:
Job title (include series and grade if Federal job)
Duties and accomplishments
Employer's name and address
Supervisor's name and phone number
Starting and ending dates of employment (month and year)
Salary
Honors, awards and special accomplishments
When uploading your resume, choose the label "Resume."
2. Mandatory Technical Qualifications - Written narratives addressing the Mandatory Technical Qualification(s) (MTQ) not to exceed one (1) page per MTQ.
3. Non-competitive applicants: Current of former career SES members must provide a recent SF-50 showing their current status or reinstatement eligibility. Candidates who have successfully completed an Office of Personnel Management approved SES Candidate Development Program must submit a copy of their certification. Your status must be clearly stated in your resume.
To apply for this position, you must at a minimum provide a complete application package which includes:
1. Your 5-page (or shorter) resume (any excess pages will not be considered)
2. Mandatory Technical Qualifications narrative statement (1 page per MTQ. Any excess pages will not be considered)
See Required Documents section for more detail.
To begin your online application, click here to create your account and follow the prompts to register or sign into USAJOBS. Once there, click the apply button, take the online questionnaire, and submit the required documents..
It is your responsibility to verify that information entered, uploaded, sent (i.e. resume, ECQ, SF-50s) is received and is accurate by 11:59PM EST on 12/20/2024. You may complete the assessment questionnaire more than once, but only your most recent submission will be used.
Once you submit your application, we will review your experience and qualifications to determine if you possess the required ECQs for the position based on the information submitted in your package. Those who meet the qualifications will be referred to a panel of SES members to determine the "best qualified" candidates who will be referred to the selecting official for further consideration.
Once a selection has been made, the selectee's application will be forwarded to the Office of Personnel Management (OPM) for approval by the OPM Qualifications Review Board (QRB), unless the selectee is a noncompetitive candidate that has been successfully certified by the OPM QRB.
We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a selection within 90 business days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
