Clarification from the agency

This position is open to current, permanent employees of Tennessee Valley Healthcare System

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Supervisory Health and Wellness Coaches serves as subject matter experts and demonstrates an ability to provide consultation around health and wellness coaching to healthcare practitioners and other groups. Supervisory Health and Wellness Coaches develop local program proposals that encompass short- and long-term goals of the local coaching program. They also develop, evaluate, and modify the organization and management of the local program to achieve program goals. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time.

• Supervisory Health and Wellness Coaches have full responsibility for managing and supervising all aspects of Health Coaching operations including practice, program management, education, human resource management and supervision.
• Develop long-range program plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health Coaching program.
• Evaluate employee training needs and provide training and troubleshooting for health coaches in health coaching, administrative processes and associated supporting issues.
• Review work during and after completion to evaluate the adequacy of methods, procedures and results; are able to apply skills and knowledge to routine and non-routine assignments; and adhere to basic policy and instructions.
• Responsible for networking with internal leadership and external organizations (including local voluntary agencies, state and local health agencies, support groups and educational institutions) to exchange information regarding health coaching programs and services.
• Assign work based on priorities, difficulty and requirements of the assignment while taking subordinates' capabilities into consideration.
• Interview and select candidates for positions and effect various personnel actions including promotions or reassignments.
• Maintain program and administrative reference materials, project files and relevant background documents and distribute/make these items available as appropriate.

Work Schedule: M-F 7:30-4:00
Telework: Adhoc
Virtual: This is not a virtual position.
Functional Statement #:99323S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS):Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: DRTs must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
• Education and/or Experience. Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position. OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
• Certification. Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC).
• Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including certification.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service.

Grade Determinations: In addition to the basic requirements above, the following criteria must be met when determining the grade of candidates.

Experience. At least one year of experience equivalent to the next lower grade level (GS-9) directly related to the position being filled that demonstrates the clinical competencies described at that level. i.e., experience that demonstrates possession of the knowledge, skills, abilities, and other characteristics needed which include:

• Knowledge of current research literature related to health and wellness, including behaviors that promote a healthy lifestyle and well-being.
• Skill in using health and wellness coaching techniques to promote positive behavior change using one-on-one, couple or group modalities.
• Skill in exercising effective interpersonal communication techniques to develop and maintain strong interpersonal relationships.
• Ability to assist the client in developing a comprehensive personalized health plan based on a patient's action-oriented goals.
• Ability to identify resources internal and external to the organization that are necessary for achieving patient overall health and well-being goals.
• Ability to use information technology (IT) equipment and various/emerging technologies to carry out work responsibilities.
• Ability to document patient information using appropriate systems.

AND

In addition to the experience above, candidates must fully demonstrate the following KSA's.

GS-11 Knowledge, Skills, and Abilities.

• Knowledge of interdisciplinary issues and organizational structure to serve as liaison between the Health Coaching program and other internal/external programs that affect coordination of care, healthcare access, program evaluation, as well as assessment and planning for future needs.
• Ability to perform the full range of supervisory duties, which include responsibility for assignment of work to be performed, competency assessments, performance evaluations, selection of staff and recommendation of awards, advancements and, when appropriate, disciplinary actions.
• Ability to mentor and train Health and Wellness Coaches to ensure competency in performance of Health and Wellness Coach-related duties, activities and tasks.
• Ability to address and resolve complex and unique patient and/or employee complaints and/or concerns.
• Ability to determine the continuing education needs of staff and appropriate resources to meet those needs.

The full performance level of this vacancy is GS-11.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. Some physical effort such as standing, walking, bending, occasional lifting (no more than 35 lbs.) or prolonged sitting with occasional visits to areas within the service as well as throughout the Medical Center.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.