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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

The major duties include but are not limited to:

• Collects data and develops reports;
• Uses a variety of software to develop spreadsheets, databases, graphic symbols, charts, graphs, etc. for view or presentation of the collected data to report to the Service Chief;
• Prepares and submits requisitions for office supplies, printing support and related materials;
• Prepares electronic work orders for repairs and follows-up on the status of work orders;
• Serves as timekeeper for the service;
• Assists the supervisors in the preparation of the employee performance appraisal program and competence assessment forms;
• Keeps Service Chief calendar and schedules appointments in accordance with instructions, coordinating with the Chief as necessary;
• Contacts other people to attend in lieu of Chief when necessary;
• Reads and processes incoming correspondence and material, thoroughly and accurately screens correspondence and material to identify items which need to be brought to the attention of the supervisor, refers to appropriate staff, re-routes to other organizations, or handles personally;
• Prepares correspondence as needed;
• Maintains and updates file system to enable quick and efficient retrieval of information;
• Schedules appointments, coordinates meetings and/or conferences and prepares meeting agendas and minutes;
• Prepares travel arrangements based on requirements;
• Consistently communicates and treats customers (veterans, their representatives, vendors, visitors and all staff) in a courteous, tactful and respectful manner;
• Receives visitors, mostly vendors from a variety of private companies and phone calls;
• Types letters, memorandums, forms and reports as they relate to the work of the service;
• Transcribes minutes of meetings and ensures that the same are prepared in a timely and correct manner;
• Serves as the training recorder for the service to include training support duties such as the coordination, scheduling and acquisition of training, and/or the maintenance of training records and files; and
• Performs other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position at the GS-5 level, you must meet one of the following requirements:

Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this position. Specialized experience in performing general clerical duties such as preparing standardized correspondence; answering phone calls; updating calendars and coordinating/scheduling appointments and meetings; entering data into automated systems; using various computer systems and application/software. Applicants should possess excellent written and verbal communication skills. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~

Education: Successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~

Combination: Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: Possess experience in proficient written and spoken English/Spanish. NOTE: Applicants must possess the ability to speak and write fluently and proficiently in English/Spanish in order to receive consideration for this position. Applicant's inability to proficiently speak and write in English/Spanish will result in an ineligible rating. The hiring facility will interview or test to evaluate the applicant's ability to write and speak in English/Spanish.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Computer Skills
• Conflict Management
• Interpersonal Skills
• Technology Application

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.