This position is located in the Division of Information Technology, Deputy CIO Technology, Customer Technology Services Section, Regional Customer Services of the Federal Deposit Insurance Corporation in Atlanta, GA and San Francisco, CA.
FDIC Corporate Managers (CM) are in the Federal competitive service and not in the Senior Executive Service (SES).
Salary reflects a pay cap for this position of $275,000.
Summary
This position is located in the Division of Information Technology, Deputy CIO Technology, Customer Technology Services Section, Regional Customer Services of the Federal Deposit Insurance Corporation in Atlanta, GA and San Francisco, CA.
FDIC Corporate Managers (CM) are in the Federal competitive service and not in the Senior Executive Service (SES).
Salary reflects a pay cap for this position of $275,000.
Applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for a VEOA appointment. Applicants without status should apply under FDIC announcement 2024-CM-PJN-0172 to be considered.
Develops and determines the overall objectives for the region and initiates major projects needed to meet objectives. Directs the daily operations of IT within the Regional Office, field offices, and where located, the Area Office, to promote exceptional customer service.
Serves as a member of the Customers Technology Services Support Section Management team which partners and collaborates with Regional and HQ counterparts.
Develops or provides input to IT planning, budget, security, configuration, and problem management processes related to the assigned region.
Sponsors and/or oversees projects related to enterprise deployments, IT service delivery, and process improvements. Prepares and presents briefings to senior management officials and contractor management officials on complex and controversial issues.
Responsible for ensuring the Section’s programs, policies and processes are covered by internal controls and that appropriate precautions are taken to maximize the ongoing use of financial and human resources.
Communicates complex functional and technical requirements, issues, and problems to both technical and non-technical personnel, including preparing and presenting briefings to senior management officials and contractor management officials on complex and controversial issues.
Works to identify short-and long-range courses of action to effectively and efficiently comply with legislative, regulatory or environmental changes that currently, or in the future, may impact the organization. Provides consultation to, and works cooperatively with, other organizational entities as needed.
Makes decisions and develops recommendations in the assigned region that support important agency or division IT policies and inter-related programs. Ensures the integration of the assigned region to other functional areas and assesses impacts that require solutions to integration/interoperability issues.
Evaluates and provides feedback and counseling to employees regarding work performance and conduct. Approves/disapproves requests for leave, telework, travel, training, etc. Identifies training and developmental needs for staff and provides regular recognition for staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate.
Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion.
The candidate(s) selected will be offered a term appointment not-to-exceed four years which may not be extended beyond the maximum four-year time limitation.
This position requires the selectee to file a confidential financial disclosure report (OGE Form 450) as a condition of employment.
Employee may be relocated to any duty location to meet management needs.
High Risk - Background Investigation (BI) required
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Qualifications
To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments.
Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; and
Technical Experience 1: Experience in managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments and problem resolution; and
Technical Experience 2: Experience in coordinating with other organizations/divisions on matters related to IT programs and activities, such as project management and coordination services for nation-wide project deployments.
Education
There is no substitution of education for the experience for this position.
Additional information
FDIC-Employees: The five-day notification process does not apply to corporate and executive manager positions. Failure to provide your application documentation (i.e. up-to-date resume) in support of your qualifications for this position by the closing date will limit your ability to receive maximum consideration. Take a moment to ensure that your resume and assessment questionnaire responses reflect the qualifications and eligibility requirements of this position by the closing date.
If selected, you may be required to serve a probationary or trial period as applicable to appointment type.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a supervisory/managerial probationary period.
This position is a Corporate Manager, CM-00. Position is equivalent to above the CG/GS-15.
This a recommended minimum Step 1 position.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 23.45% to a high of 51.75%. Pay will vary by grade level and the locality rate for the geographic location where the selectee is located. For more on FDIC locality rates, click here.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualifications requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination.
If you are found minimally qualified, a Management Rating Panel (MRP) will review your qualifications and experience against pre-established benchmarks. The rating panel will place applications in one of three quality categories, i.e., Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies listed below.
Top ranked (Best Qualified) candidates will be referred to the selecting official for further review and consideration.
The competencies/KSAs you will be assessed on are listed below:
Strategic Thinking
Financial & Resource Management
HR Management
Advising
Organizational Awareness
Leveraging Diversity
Planning and Organizing
Interpersonal Relationships
Oral/Non-Written Communication
Knowledge and awareness of current and emerging IT trends that impact customers and their needs for information and the ability to address those needs in view of corporate and division goals and objectives.
Knowledge of and skill in applying Information Technology Infrastructure Library (ITIL) principles and practices and methods of Service Desk and customer relationship management, project control, information processes, resource management and tiered IT support structure Tier 0-Tier 4.
Knowledge of and ability to work, coordinate, review, and maintain disaster recovery (DR) plans which includes documentation for DR governance, procedures to maintain continuous DR technical readiness and capabilities.
You do not need to respond separately to these competencies/KSAs. Your resume will serve as responses to the competencies/KSAs.
Applicants must provide details of the duties performed as they relate to the qualifying experience and competencies/KSAs. Experience must be explicitly stated in the resume as experience not specifically described in the resume cannot be assumed. Resumes that are vague or don't address the specific requirements will not receive maximum consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
If you are applying under any special hiring authority you MUST submit proof of eligibility with your application. Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ eligibility.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability.The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefits. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). If reinstatement eligible, include your Career/Career conditional SF-50. To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
EXCEPTED SERVICE EMPLOYEES: If you are in the excepted service, your current agency must have an interchange agreement with OPM (for a list of agencies with current interchange agreements please click here;). Excepted service employees without an interchange agreement may use any of the other applicable special hiring authorities or must apply under the public non-status announcement for consideration. The FDIC employees who are currently on excepted service appointments may apply if they have prior service on a competitive appointment which confers competitive status or reinstatement eligibility.
CURRENT OR FORMER CAREER SES MEMBERS are eligible for reinstatement to a competitive service position if the individual was previously employed under a career or career-conditional appointment prior to the SES appointment. SES members without competitive service career status may use any of the other applicable special hiring authorities. Multiple SF-50s showing current or former career SES appointment and proof of career or career-conditional tenure must be submitted by the closing date to receive consideration as a status applicant. Both SES and Competitive Service SF-50s should be uploaded as one document to avoid overriding your first attachment or upload one SF-50 under the “SF-50” placeholder and the other under the “other supporting documentation” placeholder. If you have any questions regarding which SF-50s to submit or how to upload them, it is highly recommended that you contact the person listed on this job opportunity announcement before the closing date.
CURRENT FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. Please note that your form must be printed in landscape orientation for the required signatures to be visible. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple documents may be necessary to verify eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Human Resources, Executive Resources
3501 Fairfax Dr
Room VS-D3027
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
If you are applying under any special hiring authority you MUST submit proof of eligibility with your application. Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ eligibility.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability.The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefits. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). If reinstatement eligible, include your Career/Career conditional SF-50. To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
EXCEPTED SERVICE EMPLOYEES: If you are in the excepted service, your current agency must have an interchange agreement with OPM (for a list of agencies with current interchange agreements please click here;). Excepted service employees without an interchange agreement may use any of the other applicable special hiring authorities or must apply under the public non-status announcement for consideration. The FDIC employees who are currently on excepted service appointments may apply if they have prior service on a competitive appointment which confers competitive status or reinstatement eligibility.
CURRENT OR FORMER CAREER SES MEMBERS are eligible for reinstatement to a competitive service position if the individual was previously employed under a career or career-conditional appointment prior to the SES appointment. SES members without competitive service career status may use any of the other applicable special hiring authorities. Multiple SF-50s showing current or former career SES appointment and proof of career or career-conditional tenure must be submitted by the closing date to receive consideration as a status applicant. Both SES and Competitive Service SF-50s should be uploaded as one document to avoid overriding your first attachment or upload one SF-50 under the “SF-50” placeholder and the other under the “other supporting documentation” placeholder. If you have any questions regarding which SF-50s to submit or how to upload them, it is highly recommended that you contact the person listed on this job opportunity announcement before the closing date.
CURRENT FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. Please note that your form must be printed in landscape orientation for the required signatures to be visible. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple documents may be necessary to verify eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Human Resources, Executive Resources
3501 Fairfax Dr
Room VS-D3027
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
