Supervisory Information Technology Specialist (INET)

General Services Administration

Technology Transformation Service

This job announcement has closed

Summary
This job is open to
Duties
Requirements
How you will be evaluated
Required documents
How to apply

Summary

As a Supervisory Information Technology Specialist (INET), you will serve as the branch chief and program manager.

Location of position:: General Services Administration (GSA), Federal Acquisition Service, Technology Transformation Services (TTS), Public Experience Division.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Summary

Overview

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Job canceled

Open date: 10/07/2024

Closed date: 10/08/2024

This job will close when we have received 150 applications which may be sooner than the closing date. Learn more

Location

1 vacancy in the following location:

Anywhere in the U.S. (remote job)

1 vacancy

Work site options

Telework eligible: Not applicable, this is a remote position.

Remote job: Yes

Relocation expenses reimbursed: No

Salary: $143,736 - $191,900 per year

Pay scale & grade

GS 15

Promotion potential: 15

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule: Full-time

Travel Required: Occasional travel - Travel may be required as needed

Appointment type: Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status: Yes

Federal service type: This job is in the Competitive Service

Represented by a union: No

Drug test: No

Security clearance: Other

Position sensitivity and risk: Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Financial disclosure required: No; Some jobs require financial disclosure to identify conflicts of interests.

Announcement number: Q2-2024-0106

Control number: 812974600

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties

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Digital Content Strategy, Public Outreach and Engagement:

Serves as a nationally recognized authority on a diverse range of issues with broad impact on nationwide division programs and products and for which the employee’s expertise is often sought on assigned program functions.
Facilitates creative thinking and designs and implements new/cutting edge programs and processes.
Keeps up to date with IT developments in the private sector (e.g., web/internet content/service/product design, content governance/site management); and seeks out related best practices.
Sets policy, prepares plans, and directs/manages the design and development of strategies to continually improve public online web/internet access to U.S. Government information and services for the public.
Oversees the development of content strategies for a wide range of products as well as the creation of content for several channels and reviews, evaluates, and determines achievement of product and content quality, effectiveness, and similar goals and objectives.
Manages the development of public service outreach campaigns, leveraging cross-agency, agency and multi-channel information campaigns, providing oversight and coordination to increase public awareness of available
government programs and services.

Supervisory and Managerial Duties:

Supervises a branch staff, to include subordinate sections, performing administrative, technical and program support functions.
Establishes performance standards and evaluates the performance of subordinate supervisors, makes determinations on grievances, recommends training, and approves leave of subordinate supervisors.
Develops training plans and budgets for assigned branch employees.

Requirements

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Conditions of employment

US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility requirements within 30 days of the closing date.
Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Serve a one year supervisory or managerial probationary period, if required.

Qualifications

For each job on your resume, provide:

the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-15 salary range starts at $143,736 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-14 level in the Federal service as described below:

IT SPECIALIST COMPETENCY REQUIREMENTS:

Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials).

Customer Service - skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups.

Oral Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.

Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate.

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is:

Experience leading the development, delivery or integration of highly complex digital products or services;
Experience crafting or creating product vision, strategy or roadmaps;
Experience with agile or iterative development methodologies;
Experience supporting the overall planning, management, and direction of a program or of projects; and
Experience building alignment with stakeholders.

Education

This job does not have an education qualification requirement.

Additional information

Bargaining Unit Status: This position is ineligible for the bargaining unit.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

Relocation-related expenses are not approved and will be your responsibility.

On a case-by-case basis, the following incentives may be approved:

· Recruitment incentive if you are new to the federal government

· Relocation incentive if you are a current federal employee

· Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here’s how it will work:

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:

Mastery of and skill in applying internet/web information platforms, products, content, and services architecture principles, concepts, methods, standards, and practices; advancing internet/web technologies (e.g., sites, social media); and program office, agency, and/or federal strategic business plan(s) sufficient to develop, implement, and interpret guidelines (e.g., policy, procedures, editorial/style guides) used by others involved in internet services design, development.
Mastery of and skill in applying advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret guidelines (e.g., policies, procedures) and strategies governing the planning and delivery of services throughout the government.
Mastery of and skill in applying interrelationships of multiple IT specialties; program office, agency, and/or federal IT architecture; new IT developments and applications; emerging technologies and their applications to business processes; IT security concepts, standards, and methods; IT and general project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments.
Expert knowledge in planning, organizing, and directing the staff’s work and identifying and establishing appropriate policies, goals, and objectives in matters assigned to the Branch. Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Ability to identify developmental and training needs of employees, providing or arranging for needed development and training.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges:

Best Qualified = Candidates scoring between 95 - 100
Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.

You may preview questions for this vacancy.

Help

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.

To begin, click the Apply Online button on the vacancy announcement.

Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance?

Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Tanja Bautista

Phone: 202-694-8104
Fax: 000-000-0000
Email: tanja.bautista@gsa.gov

Address: GSA, Technology Transformation Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States

Next steps

After the closing date/deadline:

ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!

Required Documents

Help

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

If you are claiming veterans’ preference:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).

If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

How to Apply

Help

To begin, click the Apply Online button on the vacancy announcement.

Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance?

Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Tanja Bautista

Phone: 202-694-8104
Fax: 000-000-0000
Email: tanja.bautista@gsa.gov

Address: GSA, Technology Transformation Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States

Next steps

After the closing date/deadline:

ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!