Responsible for resolving sensitive guest situations on as individual basis through telephone calls, letters, or special interactions. Asks exploratory questions to identify concerns, needs and expectations as fully investigate issues such as: long lines, food & beverage quality, inclement weather, negative employee comments, property damage and guest losses. Determines and provides appropriate level of guest recovery. Develops follow up procedures that is used with each department, as needed, to be sure that corrective actions have been completed to keep future guest situations from happening. Focuses on providing efficient service and meaningful experiences for our quest. May handle cash on an as needed basis. Serves as a member on the Executive Committee. Works closely with all departments to ensure a coordinated effort to meet our guests needs. Maintains "Manager on Duty" responsibility.
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A physical examination may be required
Must be willing to adhere to strict appearance policy
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
One year work experience directly related to the duties described above in a service related industry.
Basic computer skills.
IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS.
Only those candidates meeting highly qualifying criteria will be initially referred. If a highly-qualified candidate is not selected, an additional referral to include all qualified candidates may be issued at management's request.
Education
Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
Additional information
Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433
DA Form 3434
Other (3)
PCS Orders
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2412557522. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.
SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Applicants will be reviewed to determine the quality and extent of your total accomplishments and experience. Qualified candidates referred for consideration may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted with your application:
Resume
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Cover Letter
DD-214/ Statement of Service
DA Form 3433
DA Form 3434
Other (3)
PCS Orders
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application packet using one of the two methods identified below:
Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2412557522. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.
SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Applicants will be reviewed to determine the quality and extent of your total accomplishments and experience. Qualified candidates referred for consideration may undergo an interview and reference checks.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
