Basic Qualifications: In order to meet basic qualifications for GS-2210 positions, individuals must have IT-related experience demonstrating each of the competencies defined below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the basic requirements above, applicants must meet the specialized experience or education identified below.
GS-9: To be eligible at the GS-9 level, you must meet
one of the following:
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-7 level in Federal service, which is in or related to work in the litigation support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving.
Specialized experience is defined as providing help desk support to users, identifying, and resolving problems, troubleshooting cause, and providing recommendations for resolution, providing user training and assistance on hardware, software, and internet applications; and installing and maintaining hardware and software.
OR
Education: Master's or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics
, or Technology Management; OR two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-11: To be eligible at the GS-11 level, you must meet
one of the following:
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the GS-9 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving.
Specialized experience is defined as providing technical and analytical assistance involving one or more of the following IT specialty areas: IT systems/network administration; systems security; intranet-internet; customer support; or policy and planning. Examples of specialized experience include providing IT customer support services to include the installation, configuration, troubleshooting, recovering, and resolving of recurring hardware and software systems and networked systems; providing user training and assistance on a variety of routine applications; installing and maintaining database and networked systems including servers, hubs, VPNs, routers, switches, bridges, and related hardware; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and assisting in organization- wide account maintenance and hardware/software updates.
OR
Education: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
GS-12: To be eligible at the GS-12 level: You must have at least one (1) full year of specialized experience equivalent to the GS-11 level in Federal service, which is in or related to work in the Litigation Support field and demonstrates possession of each of the following competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving.
Specialized experience is defined asmaintaining network architecture and infrastructure; configuring and maintaining enterprise servers, hubs, VPNs, firewalls, internet intrusion detection, routers, switches, wireless architecture components and Clouds solution; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; instituting a rigorous content management plan to provide users with appropriate information in an effective manner; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems.